14 Mar 11) How might companies view Kaylin’s experience w
11) How might companies view Kaylin’s experience with social media? A) While Facebook is a good way to keep in touch with family and friends, it does not have significance in the workplace. B) Effective use of social media like Twitter can build a company’s brand and extend its marketing reach. C) Communication through social media is an inappropriate way for companies to try to market themselves. D) Effective communication through a blog may build a company’s brand at the expense of its employees’ satisfaction. E) Such use of social media is very difficult to duplicate and would not be likely to benefit the company that Kaylin works for.12) Good business communication skills ________. A) can have a positive impact on your life outside of work B) will help advance your career but will hinder your personal relationships C) are inapplicable to your personal life D) will improve personal relationships, although they offer no financial benefits in your life outside of work E) are not worth the investment of time and energy necessary to acquire them13) Good business communication skills can have a positive impact on your life outside of work through all of the following applications EXCEPT A) negotiating a better deal on a car B) convincing your landlord to refund your security deposit C) persuading a merchant to give you a refund D) calculating your monthly expenses E) writing an effective application essay for graduate school14) Which of the following is NOT a form of social media? A) Facebook B) company newsletter C) Twitter D) MySpace E) blog15) Why is it that many students do no acquire sufficient communication skills as they pass through school? A) business communication is complex even for dedicated students B) most schools don’t offer any business communication courses C) it is an innate skill that cannot be taught D) you’re either a good communicator or you’re not E) since many perceive it to be such a difficult course they are discouraged from taking it16) Which of the following is an example of unsuccessful communication? A) ordering an item online and deciding after it arrives that you don’t like it B) asking a friend for advice and then trying to apply it to your problem C) getting instructions on how to put something together and then assembling the item D) making an urgent request on a colleague’s voice mail and getting no reply for a week E) writing a letter to a manufacturer complaining about a recent purchase and receiving a discount on a future purchase17) Which of the following statements best expresses the goal of communication? A) The goal of communication is for a receiver to decode a message. B) The goal of communication is for a sender to transmit a message. C) The goal of communication is to develop shared meaning by communicating in a dynamic loop. D) The goal of communication is to select the appropriate channel for sending an encoded message. E) The goal of communication is to maximize the potential for feedback.18) Which of the following is an example of encoding a message? A) deciding how to phrase a request to your boss for clarification on your new assignment B) deciding that text messaging is an inappropriate medium for communicating with your professor C) deciding to purchase a new smart phone so that you can check and send email while you are on the go D) deciding to toss out an advertisement that was mailed to you E) deciding to read an email sent by a friend19) Deciding that an email is the best way to request information from a colleague for the proposal you are writing is an example of which step of the communication process? A) sender encodes a message B) sender selects a medium C) receiver decodes the message D) receiver encodes feedback E) sender and receiver close the communication loop20) While you ________ your message to the receiver, you also need to ________. A) encode; decode B) encode; choose your medium C) decode; choose your medium D) decode; prepare feedback E) encode; close the dynamic loop
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