4a

n this Assignment, you are going to evaluate a specific business process based on criteria

detailed below. If you already have selected a business process, continue using that and

skip to the next paragraph. If you have not yet selected the business process you will

use for these Assignments, then begin by selecting one. Email your instructor and clearly

describe the objective of this process, the participants, and the strategic significance for

the company. The business process you select must have a clear beginning and an end,

with identifiable, specific steps. Your instructor will confirm that the process you selected is

suitable or will ask you to select another one.

Part 1: The Stakeholders

Answer the following questions:

1) Who are the stakeholders in your selected business process, besides those that

are directly involved in the execution of it? List at least two people/groups and

explain their relationship/ connection to the process. Also describe what they

expect from this project.

2) What is this process intended to accomplish? What constitutes success? Focus on

the selected process, not the organization in general. Be specific about both of

these elements (definition of goals and success).

Part 2: Metrics

List three metrics that you think can help you quantify the performance of the selected

business process currently. List and define the metrics clearly, explain why each metric is

important in the assessment of the process, and then give an example of the statistic units.

For example, if your metric is “speed of processing,” it may be defined by how quickly each

employee audits a tax form, and the example would be that “on average you would expect

eight tax forms audited per hour.”

Metric 1:

1. Definition

2. Significance in assessment

3. Example

Repeat this format for all three.

Part 3: Quick Wins

Identify two quick wins for your process. For each, describe (a) what they are, (b) how they

can be accomplished quickly and (c) why they will provide a boost to the project.