14 May Support Assignment
The purpose of this assignment is to see if you understand the WalkMe Product and how you
approach support efforts.
Notes:
1. We recommend that you familiarize yourself with the product before completing this assignment.
To do so, please sign up for an account by navigating to walkme.com and clicking ‘Get Started’.
You may then download the product from walkme.com/download
2. Feel free to use any of the resources available in our Help Center (support.walkme.com)
The following question was received from a customer through a support thread. Please answer it in
order to fully address the customer’s needs and treat it as an official WalkMe Support reply.
You may also use all the aids you need in order to convey your answer: screenshots, videos, links to our
support articles, or anything else. However, note that you are expected to provide an elaborate written
answer.
Hi WalkMe Support,
My Smart Walk-Thru is meant to teach users how to add an item to their
cart. Problem is, there are two different scenarios for this: One is for users
who are logged in already, the other is for users who are not. How do I
overcome this challenge?
Best
Regards,
John”
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