15 May WHAT KIND OF INFORMATION DO THE FOLLOWING DOCUMENTS COMMUNICATE?
McBurger’s
fast-food restaurant has a drive-through window with a single server who
takes orders from an intercom and also is the cashier. The window operator is
assisted by other employees who prepare the orders. Customers arrive at the
ordering station prior to the drive-through window every 3.6 minutes
(exponentially distributed) and the service time is 2.4 minutes
(exponentially distributed). Determine the average length of the waiting line
and the waiting time. Discuss the quality implications of your results. If
you decide that the quality of the service could be improved, indicate what
things you might do to improve quality.
6‑5.
What
kind of information do the following documents communicate?
Assembly chart
Operations sheet
Process flowchart
6‑6.
What does
process planning entail? How would process planning differ for batch and
continuous processes?
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