MULTIPLE CHOICE
1. The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.
| a. |
static |
| b. |
universal |
| c. |
constant |
| d. |
dynamic |
| e. |
traditional |
2. ____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.
| a. |
Organizational environment |
| b. |
Internal environment |
| c. |
Task environment |
| d. |
General environment |
| e. |
Technological environment |
3. ____ system draws resources from the external environment and releases goods and services back to it.
| a. |
Production |
| b. |
Closed |
| c. |
Open |
| d. |
Information |
| e. |
Management |
4. All of these are a part of an organization’s task environment EXCEPT
| a. |
Customers |
| b. |
Labor markets |
| c. |
Competitors |
| d. |
Employers |
| e. |
Suppliers |
5. Which of these is NOT a part of an organization’s general environment?
| a. |
Technological |
| b. |
Economic |
| c. |
Competitors |
| d. |
Legal-political |
| e. |
Sociocultural |
6. ____ is a part of Ford’s, the U.S. auto manufacturer, task environment.
| a. |
Inflation rate |
| b. |
Chrysler |
| c. |
Securities and Exchange Commission (SEC), a government regulating agency |
| d. |
Amazon.com, an online bookseller |
| e. |
Ford’s corporate culture |
7. ____ is a part of an organization’s internal environment.
| a. |
Its customers |
| b. |
Its salespeople |
| c. |
The consumer price index |
| d. |
Its suppliers |
| e. |
Its competitors |
8. Molly Madison received “The Employee of the Month” Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?
| a. |
General environment |
| b. |
Task environment |
| c. |
Economic environment |
| d. |
Internal environment |
| e. |
Political activity |
9. The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.
| a. |
National dimension |
| b. |
Global dimension |
| c. |
International dimension |
| d. |
Japan’s dimension |
| e. |
U.S. dimension |
10. Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?
| a. |
Sociocultural dimension |
| b. |
Legal-political dimension |
| c. |
Economic dimension |
| d. |
Technological dimension |
| e. |
Corporate culture dimension |
11. Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?
| a. |
Legal-political dimension |
| b. |
Economic dimension |
| c. |
Technological dimension |
| d. |
Corporate culture dimension |
| e. |
Sociocultural dimension |
12. When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment.
| a. |
sociocultural |
| b. |
technological |
| c. |
economic |
| d. |
competitors |
| e. |
suppliers |
13. ____ environment consists of demographic factors, such as population density.
| a. |
Technological |
| b. |
Sociocultural |
| c. |
Legal-political |
| d. |
Internal |
| e. |
Economic |
14. Anyone considering doing business in China, according to Spotlight on Skills in Chapter 2, should keep in mind all of the following rules except:
| a. |
Business is always personal |
| b. |
Don’t skip the small talk |
| c. |
Remember that relationships are not short-term |
| d. |
Be efficient with use of time |
| e. |
Make contact frequently |
15. Which of the following rules, according to Spotlight on Skills in Chapter 2, is about forging an emotional bond?
| a. |
Don’t skip the small talk |
| b. |
Business is always personal |
| c. |
Remember that relationships are not short-term |
| d. |
Make contact frequently |
| e. |
Be efficient with use of time |
16. Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.
| a. |
kaizen |
| b. |
ganqing |
| c. |
renqing |
| d. |
kansei |
| e. |
guanxi |
17. The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the
| a. |
legal-political dimension. |
| b. |
sociocultural dimension. |
| c. |
technological dimension. |
| d. |
economic dimension. |
| e. |
task dimension. |
18. A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?
| a. |
Technological |
| b. |
Legal-political |
| c. |
Task |
| d. |
Sociocultural |
| e. |
Economic |
19. The ____ dimension of the general environment includes federal, state, and local government regulations.
| a. |
technological |
| b. |
legal-political |
| c. |
economic |
| d. |
sociocultural |
| e. |
international |
20. An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n)
| a. |
pressure group. |
| b. |
legal group. |
| c. |
political influence group. |
| d. |
social group. |
| zze. |
none of these. |
21. Which of the following dimensions of the general environment includes all elements that occur naturally on earth?
| a. |
Sociocultural dimension |
| b. |
Technological dimension |
| c. |
Economic dimension |
| d. |
Natural dimension |
| e. |
Environmental dimension |
22. The people and organizations in the environment who acquire goods or services from the organization are
| a. |
competitors. |
| b. |
suppliers. |
| c. |
customers. |
| d. |
employees. |
| e. |
potential employees. |
23. Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in?
| a. |
Internal environment |
| b. |
Task environment |
| c. |
Work environment |
| d. |
General environment |
| e. |
None of these |
24. For Southwest Airlines, all of the following can be suppliers EXCEPT
| a. |
Exxon (providing jet fuel). |
| b. |
Citibank (providing finances). |
| c. |
Delta Airlines (providing competition). |
| d. |
Boeing (providing planes). |
| e. |
All of these are suppliers for Southwest Airlines. |
25. ____ is(are) included in an organization’s task environment.
| a. |
Suppliers |
| b. |
Accounting procedures |
| c. |
Technology |
| d. |
Government |
| e. |
Demographic characteristics |
26. The ____ represents people in the environment who can be hired to work for the organization.
| a. |
competitors |
| b. |
labor market |
| c. |
suppliers |
| d. |
customers |
| e. |
government |
27. Ally’s Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here?
| a. |
Sociocultural |
| b. |
Competitors |
| c. |
Technological |
| d. |
Labor market |
| e. |
Legal-political |
28. The internal environment within which managers work includes all of the following EXCEPT
| a. |
corporate culture |
| b. |
production technology |
| c. |
organization structure |
| d. |
physical facilities |
| e. |
labor market |
29. Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?
| a. |
Figurehead |
| b. |
Liaison |
| c. |
Boundary-spanning |
| d. |
Disturbance handler |
| e. |
Leader |
30. Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty?
| a. |
Boundary-spanning roles |
| b. |
Advertising/public relations |
| c. |
Mergers/joint ventures |
| d. |
Interorganizational partnerships |
| e. |
All of these are a part of organizational response in adapting the organization to changes in the environment. |
31. Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring ____ to perform boundary-spanning activities.
| a. |
top leaders |
| b. |
middle managers |
| c. |
line managers |
| d. |
all employees |
| e. |
suppliers |
32. Many organizations are adapting to the environment by developing more of a(n) ____ relationship rather than a(n) ____ relationship with competitors.
| a. |
adversarial, partnership |
| b. |
partnership, adversarial |
| c. |
strategic, competitive |
| d. |
competitive, strategic |
| e. |
none of these |
33. When two or more organizations combine to become one, it is referred to as a
| a. |
joint venture. |
| b. |
flexible structure. |
| c. |
mechanistic structure. |
| d. |
merger. |
| e. |
inorganic venture. |
34. Culture can be defined as
| a. |
the set of key values, beliefs, understandings, and norms shared by members of an organization |
| b. |
the ability to speak different languages |
| c. |
an object, act, or event that conveys meaning to others |
| d. |
a narrative based on true events that is repeated frequently and shared by organizational employees |
| e. |
none of these |
35. The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is
| a. |
Invisible artifacts |
| b. |
Expressed values and beliefs |
| c. |
Slogans and ceremonies |
| d. |
Dress and office layout |
| e. |
None of these |
36. The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is
| a. |
Invisible artifacts |
| b. |
Expressed values and beliefs |
| c. |
Underlying assumptions and deep beliefs |
| d. |
Dress and office layout |
| e. |
Slogans and ceremonies |
37. ____ are associated with surface level of organizational culture.
| a. |
Values |
| b. |
Norms |
| c. |
Manners of dress |
| d. |
Beliefs |
| e. |
All of these |
38. Which of the following would be considered a visual representation(s) of a company’s corporate culture?
| a. |
All department heads have an executive office. |
| b. |
Each department has an award plaque for employee of the month. |
| c. |
All employees are dressed in professional business attire. |
| d. |
Top level executives drive company owned sports car. |
| e. |
All of these. |
39. An object, act, or event that conveys meaning to others is referred to as a
| a. |
symbol. |
| b. |
slogan. |
| c. |
story. |
| d. |
hero. |
| e. |
culture. |
40. Symbols, stories, and heroes are important because they
| a. |
entertain executive level management. |
| b. |
address the concerns of government. |
| c. |
acquaint customers to the organization. |
| d. |
communicate the significant values of an organization. |
| e. |
give employees something to talk about. |
41. ____ is a narrative based on true event that is repeated frequently and shared by organizational employees.
| a. |
Symbol |
| b. |
Slogan |
| c. |
Story |
| d. |
Hero |
| e. |
Culture |
42. A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a
| a. |
symbol. |
| b. |
story. |
| c. |
slogan. |
| d. |
hero. |
| e. |
culture. |
43. Heroes are important to an organization due to the fact that they
| a. |
exemplify key values of the organization. |
| b. |
exemplify a strong corporate culture. |
| c. |
serve as examples to other employees. |
| d. |
all of these. |
| e. |
none of these. |
44. A ____ represents a phrase or sentence that succinctly expresses a key corporate value.
| a. |
symbol |
| b. |
story |
| c. |
culture |
| d. |
hero |
| e. |
slogan |
45. McDonald’s “We Love to See You Smile” represents a
| a. |
ceremony. |
| b. |
symbol. |
| c. |
ritual. |
| d. |
slogan. |
| e. |
political activity. |
46. “Chiquita. Perfect for Life.” was Chiquita’s
| a. |
ceremony. |
| b. |
slogan. |
| c. |
symbol. |
| d. |
ritual. |
| e. |
all of these. |
47. If a company emphasizes that “no purchase is complete until the customer is satisfied,” then it’s
| a. |
utilizing a symbol. |
| b. |
communicating its values to customers. |
| c. |
using a slogan to present their values to customers and employees. |
| d. |
utilizing a hero for the purpose of conveying values. |
| e. |
using customers to harass the employees. |
48. Culture tends to differ between ____, but appears similar within ____.
| a. |
organizations, industries |
| b. |
people, organizations |
| c. |
groups, industries |
| d. |
organizations, groups |
| e. |
industries, geographical regions |
49. All of the following are types of corporate cultures except
| a. |
adaptability culture. |
| b. |
clan culture. |
| c. |
consistency culture. |
| d. |
involvement culture. |
| e. |
achievement culture. |
50. The adaptability culture emerges in an environment that requires ____ response and ____ decision making.
| a. |
fast; high-risk |
| b. |
fast; low-risk |
| c. |
slow; high-risk |
| d. |
slow; low-risk |
| e. |
regulated; low-risk |
