20 May Reflection Summary of Lecture01
Managing Groups & Teams
MGT 567
Dr. Brandon Randolph-Seng
Personality
Individual Differences:
Manage groups/teams, understanding of different employees’ personality important
Turnover costly (time intensive)
Influence in groups/teams is modest
Roles played in organization (environment)
3
Heredity and Environmental Linkage with Personality
4
Employee Selection Testing
Interviews not good at detecting best trait that predicts performance ___________
Conscientiousness
10% variation in job performance
Cognitive ability much more powerful influence on job performance
Personality: job satisfaction
Can lower turnover by 10%
Myers-Briggs Type Indicator
80+ of Fortune 100 use in some form
Training and team building
Explicitly designed for learning not employee selection
Better understanding of working styles of team members
Fill out one for yourself
Energy Orientation:
Extrovert vs. Introvert
(E) (I)
Information Processing Techniques:
Sensing vs. Intuition
(S) (N)
Decision Preference:
Thinking vs. Feeling
(T) (F)
Organization Preferences:
Judgment vs. Perception
(J) (P)
8 MBTI Preferences
7
Extraversion
Energy Oriented Outward
Thoughts, Actions Toward People
More Relaxed, Confident, More Accessible
“Civilizing Genius” – Likes to Change World
Like Variety and Action
In Meetings, Like Talking Out Before Reaching Conclusions
Enjoy Communicating in Groups
8
Introversion
Energy Oriented Inward
More Reserved, Questioning, Impenetrable
Thinks First, Then Acts
Likes Quiet Concentration–Dislikes Phone Interruptions
Enjoys Working Alone
“Cultural Genius” – Wants to Understand World, Adds Ideas
Needs to be Drawn Out
9
Energy Orientation:
Extrovert vs. Introvert
(E) (I)
Information Processing Techniques:
Sensing vs. Intuition
(S) (N)
Decision Preference:
Thinking vs. Feeling
(T) (F)
Organization Preferences:
Judgment vs. Perception
(J) (P)
8 MBTI Preferences
10
Intuition
Gets Involved Through a “Sixth” Sense
More Innovative, Future-Oriented
Look for Patterns (Whole Picture) vs. Details
Enjoy Learning New Skills vs. Using Them
Like Solving New, Complex Problems
“Idea” Person
11
Sensing
Use Five Senses to Determine Reality
Rely on Experience, Standard Procedures
Creativity is 99% Perspiration, 1% Inspiration
Usually Proceed in Step-by-Step Fashion
Like Evidence Presented First (“Just the Facts”)
12
Energy Orientation:
Extrovert vs. Introvert
(E) (I)
Information Processing Techniques:
Sensing vs. Intuition
(S) (N)
Decision Preference:
Thinking vs. Feeling
(T) (F)
Organization Preferences:
Judgment vs. Perception
(J) (P)
8 MBTI Preferences
13
Thinking
Logical, Objective
Intellectual Criticism–Find Flaws in Advance
Like Brevity, Business-like
More Impersonal (Easy to Fire People)
Want Pro’s/Con’s Listed
14
Feeling
Use Human Values to Reach Conclusions
Enjoy Pleasing People
Let Decisions be Influenced by Subjectivity
Prefer Being Friendly, Sociable
15
Energy Orientation:
Extrovert vs. Introvert
(E) (I)
Information Processing Techniques:
Sensing vs. Intuition
(S) (N)
Decision Preference:
Thinking vs. Feeling
(T) (F)
Organization Preferences:
Judgment vs. Perception
(J) (P)
8 MBTI Preferences
16
Judging
Structuring, Organizing
Schedules, Timetables with Tight Deadlines
Feel Anxiety until Decisions are Made
Reach Closure by Deciding Quickly
17
Perceiving
Enjoy Flexibility, Surprises in Work Environment
More Spontaneous
Spend a lot of Time Making Decisions
Leave Things Open for Last-Minute Changes
18
MBTI Score
Share your MBTI score w/ your team after first completing the forms found on eCollege under Doc Sharing and Handouts
“CULTURE”
Shared ways
of thinking
and
doing things
20
Cultural Processes
All cultures have accepted ideas about appropriate behavior: Norms
Grease social machinery
Don’t have to think about them (culture shock)
Highly adaptive and functional
Personal space
Attitudes and beliefs (next slide)
21
22
The Self and Culture
Individualism
Industrialized Western cultures: self-contained identity
Collectivism
Asia, Africa, Central and South America: interdependent identity
Varies by person, region, political views
Conservatives vs. Liberals: economic indiv. vs. moral coll
Individualist vs. Collectivists
Which one does not belong?
Panda, Monkey, Banana
East Asians think more holistically
Goal of social life: enhance individual self vs. enhancing the community
Self-esteem: Malleable based on group vs. personal less relational
Persist when failing vs. succeeding
Happiness: Pos social engagement vs. feeling effective and superior
Brewer & Chen (2007)
Conceptual confusion about collectivism
Both Western & Eastern cultures show collectivism
Eastern: Strong emotional attachment to the group (Duty to the group, Valuing group harmony)
Western: Acceptance and belonging to the group (Connection to the group, Seeking advice)
Global Culture Quiz
26
1. In Japan, loudly slurping your soup is considered to be
rude and obnoxious.
a sign that you like the soup.
okay at home but not in public.
something only foreigners do.
2. In Korea, business leaders tend to
encourage strong commitment to teamwork and cooperation.
encourage competition among subordinates.
discourage subordinates from reporting directly, preferring information to come through well-defined channels.
encourage close relationships with their subordinates.
3. In Japan, virtually every kind of drink is sold in public vending machines except for
beer.
diet drinks with saccharin.
already sweetened coffee.
soft drinks from U.S. companies.
4. In Latin America, managers
are most likely to hire members of their own families.
consider hiring members of their own families to be inappropriate.
stress the importance of hiring members of minority groups.
usually hire more people than are actually needed to do a job.
5. In Ethiopia, when a woman opens her front door, it means that
she is ready to receive guests for a meal.
only family members may enter.
religious spirits may move freely in and out of the house.
she has agreed to have sex with any man who enters.
6. In Latin America, business people
consider it impolite to make eye contact while talking to one another.
always wait until the other person is finished speaking before starting to speak.
touch each other more than North Americans do under similar circumstances.
avoid touching one another as it is considered an invasion of privacy.
7. The principal religion in Malaysia is
Buddhism.
Judaism.
Christianity.
Islam.
8. In Thailand
it is common to see men walking along holding hands.
it is common to see a man and a woman holding hands in public.
it is rude for men and women to walk together.
men and women traditionally kiss each other on meeting in the streets.
9. Pointing your toes at someone in Thailand is
a symbol of respect, much like the Japanese bow.
considered rude even if it is done by accident.
an invitation to dance.
the standard public greeting.
10. U.S. managers tend to base performance appraisals of their subordinates on performance, whereas in Iran, managers are more likely to base their performance appraisals on
religion.
seniority.
friendship.
ability.
11. In China, the status of every business negotiation is
reported daily in the press.
private, and details are not discussed publicly.
subjected to scrutiny by a public tribunal on a regular basis.
directed by the elders of every commune.
12. When rewarding an Hispanic or Asian worker for a job well done, it is best not to
praise him or her publicly.
say “thank you.”
offer a raise.
offer a promotion.
13. In some South American countries, it is considered normal and acceptable to show up for an appointment
ten to fifteen minutes early.
ten to fifteen minutes late.
fifteen minutes to an hour late.
one to two hours late.
14. In France, when friends talk to one another
they generally stand about three feet apart.
they typically shout.
they stand closer to one another than Americans do.
they always have a third party present.
15. When giving flowers as gifts in Western Europe, be careful not to give
tulips and jonquils.
daisies and lilacs.
chrysanthemums and calla lilies.
lilacs and apple blossoms.
16. The appropriate gift-giving protocol for a male executive doing business in Saudi Arabia is to
give a man a gift from you to his wife.
present gifts to the wife or wives in person.
give gifts only do the eldest wife.
not give a gift to the wife at all.
17. If you want to give a necktie or a scarf to a Latin American, it is best to avoid the color
red.
purple.
green.
black.
18. The doors in German offices and homes are generally kept
wide open to symbolize an acceptance and welcome of friends and strangers
slightly ajar to suggest that people should knock before entering.
half-opened, suggesting that some people are welcome and others are not.
tightly shut to preserve privacy and person space.
19. In Germany, leaders who display charisma are
not among the most desired.
the ones most respected and sought after.
invited frequently to serve on boards of cultural organizations.
pushed to get involved in political activities.
20. U.S. managers running businesses in Mexico have found that by increasing the salaries of Mexican workers, they
increased the number of hours the workers were willing to work.
enticed more workers to work night shifts.
decreased the number of hours workers would agree to work.
decreased production rates.
34
Culture and Global Diversity
Culture shock
Discomfort a person feels in an unfamiliar culture
Can lead to ethnocentrism
34
Ethnocentrism?
Ethnocentrism is the belief that one’s own culture is superior to other cultures.
Do Not Always Assume Culture Is the Problem
E.g., When marketing people from the United States interact with engineers in other countries, misunderstanding can occur due to the difference in viewpoint between marketing and engineering employees rather than different cultural backgrounds.
Attributes of the “Global Manager”
Adapts well to different business environments
Respects different beliefs, values, and practices
Solves problems quickly in new circumstances
Communicates well with people from different cultures
Speaks more than one language
Understands different government and political systems
Conveys respect and enthusiasm when dealing with others
Possesses high technical expertise for a job
37
Course Notes
If don’t have a background in Organizational Behavior, textbook will provide important background info for the live sessions
Quiz questions will come from the live sessions. A review sheet is provided under Doc Sharing on eCollege
Quiz #1 will open on eCollege Tomorrow until 16th. Once click on link will have 40 min to complete
Start working on Workshop ASAP
Next Live Session: June 13th
Our website has a team of professional writers who can help you write any of your homework. They will write your papers from scratch. We also have a team of editors just to make sure all papers are of HIGH QUALITY & PLAGIARISM FREE. To make an Order you only need to click Ask A Question and we will direct you to our Order Page at WriteDemy. Then fill Our Order Form with all your assignment instructions. Select your deadline and pay for your paper. You will get it few hours before your set deadline.
Fill in all the assignment paper details that are required in the order form with the standard information being the page count, deadline, academic level and type of paper. It is advisable to have this information at hand so that you can quickly fill in the necessary information needed in the form for the essay writer to be immediately assigned to your writing project. Make payment for the custom essay order to enable us to assign a suitable writer to your order. Payments are made through Paypal on a secured billing page. Finally, sit back and relax.
About Writedemy
We are a professional paper writing website. If you have searched a question and bumped into our website just know you are in the right place to get help in your coursework. We offer HIGH QUALITY & PLAGIARISM FREE Papers.
How It Works
To make an Order you only need to click on “Order Now” and we will direct you to our Order Page. Fill Our Order Form with all your assignment instructions. Select your deadline and pay for your paper. You will get it few hours before your set deadline.
Are there Discounts?
All new clients are eligible for 20% off in their first Order. Our payment method is safe and secure.