23 May WHICH KEY STAKEHOLDERS ARE LIKELY TO BE AFFECTED BY THE PERFORMANCE IMPROVEMENT EFFORT, AND HOW?
Conduct your interview with at least one of the administrators or managers of a local hospital’s Emergency Department (see list of possible interviewees by title above). Ideally, conduct this interview in person in the hospital. If this is not feasible, however, you may complete this interview by phone. If follow-up questions are needed, these may be conducted by phone and/or email.
If possible, arrange for a tour of your selected ED, so that you may observe firsthand the layout and other notable features of the ED that may impact patient flow.
3. Completing the Application
Do further research through and/or the web to learn more about the patient flow challenge identified by your interviewee. According to your research, what are best practices for this process improvement issue?
Write a 3- to 4-page paper in which you address the following:
Identify the name and organization of your interviewee (unless that person has requested anonymity).
Summarize the responses from your interviewee to your questions.
Based on the interview and additional research you conducted, what is the industry best practice for this performance improvement issue?
Which key stakeholders are likely to be affected by the performance improvement effort, and how?
Provide with any further conclusions about the ED’s operations or layout, and best practices as they relate to the challenges facing this ED.
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