Question One of the package of features that make up a service are: (Points :

One of the package of features that make up a service are: (Points : 1)
Appearance
Facilitating goods
Packaging
Cost
Implied use

The Goods-Services Continuum consists of which set of the following categories? (Points : 1)
No goods, some goods, even mix, some service, no service
Pure goods, core goods, core services, pure services
No service, some service, good service, excellent service
Self-service, help desk service, face-to-face service, service-with-a-simle
None of the above

A major competitive dimension that forms a company’s strategic operational competitive position in their strategic planning is which of the following? (Points : 1)
Cost or price
Focus
Automation
Straddling
Activity system mapping

When developing an operations and supply chain strategy, which of the following is an important product-specific criterion to consider? (Points : 1)
Technical liason
Learning curve
Competitor’s product performance
Production lot-size
Total quality management

An activity-system map is which of the following? (Points : 1)
A network guide to route airlines
A listing of activities that make up a project
.A facility layout schematic noting what is done where
A timeline displaying major planned events
A diagram that shows how a company’s strategy is delivered to customers

Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street? (Points : 1)
Inventory turnover
Revenue per employee
Receivable turnover
Earnings per share
Asset turnover

Which of the following is a characteristic of concurrent engineering? (Points : 1)
Integrated computer-assisted design
Using automated guided vehicles
Separate development teams working at once
Having an excellent forecasting system
The design-build-test cycle

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