Question Total Quality Management (TQM) (graded)

What is total quality management (TQM)? Is it something you can install, like a refrigerator? How do you know TQM when you see it?

When we talk about a system view, what are we interested in and why? Why is a system view so important to have if you are going to implement TQM?

Week 2

Are Dr. Deming’s 14 Points clear, concise, and achievable? If not, what do you think he had in mind? In Deming’s view, who needs to do what and why?

The authors of our text talk about the Baldrige Award throughout their book. In previous versions, they even designed their text around this award. Given that our course is about TQM, an in-depth discussion of the Deming Award would seem to be appropriate. Why do I say this? If you look at the textbook, you see that the authors state that “the Deming Prize establishes a framework for a CWQC [Company Wide Quality Control] system” (p. 122). CWQC embodies what we would call TQM here in the U.S.

So let’s do some research. Put on your investigative hats and see what you can find about the Deming Award. You can use the Internet or or any other sources you have available.

How do you see the Deming Prize criteria fitting into TQM? How does the Deming Prize compare to the Baldrige Award? What are the differences and similarities between the Deming Prize and the Baldrige Award?

Week 3

How do leaders behave when they are implementing TQM? What expectations should they set? What kind of leaders do TQM leaders need to be?

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