25 May Question 14.41 An arrival in a queue that reneges is one who
Question
14.41 An arrival in a queue that reneges is one who
(a) after joining the queue, becomes impatient and leaves.
(b) refuses to join the queue because it is too long.
(c) goes through the queue, but never returns.
(d) jumps from one queue to another, trying to get through as quickly as possible.
(e) none of the above
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14.42 The customer who arrives at a bank, sees a long line, and leaves to return another time is
(a) balking.
(b) cropping.
(c) reneging.
(d) blithering.
(e) none of the above
}
14.43 The three major characteristics of the input source that generates arrivals or customers for the service system are _______________________________.
(a) size, demographics, and behavior
(b) size, pattern, and behavior
(c) demographics, pattern, and behavior
(d) size, demographics, and pattern
(e) none of the above
}
14.44 The term queue discipline describes the
(a) degree to which members of the queue renege.
(b) sequence in which members of the queue arrived.
(c) degree to which members of the queue are orderly and quiet.
(d) sequence in which members of the queue are serviced.
(e) all of the above
}
14.45 A vendor selling newspapers on a street corner is an example of a
(a) single-channel, multiphase system.
(b) single-channel, single-phase system.
(c) multichannel, multiphase system.
(d) multichannel, single-phase system.
(e) none of the above
}
14.46 Lines at banks where customers wait for a teller window are usually representative of a
(a) single-channel, multiphase system.
(b) single-channel, single-phase system.
(c) multichannel, multiphase system.
(d) multichannel, single-phase system.
(e) none of the above
}
14.47 Which of the following distributions is most often used to estimate the arrival pattern?
(a) negative exponential
(b) normal
(c) Poisson
(d) Erlang
(e) beta
}
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