Global trends affect both the style and the substance of management.
A)
True
B)
False
2.
Good business practice extends to _____________ not just of the organization but of the environment and community at large.
3.
As a leader, you are a __________ in the organization, setting the tone not just for what gets done but how it gets done.
4.
Esprit de Corps across the organization builds culture and efficiency.
A)
True
B)
False
5.
Frederick Taylor formalized the principles of management in his 1911 book.
A)
True
B)
False
6.
Gilbreth photographed the motion of workers to improve productivity in performing a job.
A)
True
B)
False
7.
Fayol, Taylor and the Gilbreths presumed that managers were not overseeing manual labor tasks.
A)
True
B)
False
8.
Over time, the principles of Taylorism tended to dehumanize workers.
A)
True
B)
False
9.
As we moved from a manufacturing society to a service-based one, the kind of analysis to devise efficient motion and tools became more relevant.
A)
True
B)
False
10.
Taylor’s work is especially important to a service-based economy.
A)
True
B)
False
11.
Early views of management were heavily oriented toward efficiency, at the expense of attention to the manager-as-leader.
A)
True
B)
False
12.
Tom Peters and Robert Waterman wrote an international bestseller and ushered a business revolution by changing the way managers viewed their relationships with vendors and customers.
A)
True
B)
False
13.
According to Peters and Waterman, productivity through people means treating rank-and-file employees as a source of productivity.
A)
True
B)
False
14.
Tom Peters called for empowering people by involving everyone in decision-making and eliminating bureaucratic rules.
A)
True
B)
False
15.
As the economy moved from manufacturing to services, the need for engaging workers’ minds and hearts became more important.
A)
True
B)
False
16.
“The interests of one person should never take precedence over what is best for the company as a whole” is an explanation of which of Fayol’s principles of management:
A)
Unity of command
B)
Unity of direction
C)
Subordination of individual interest
D)
Discipline
17.
Centralization refers to decision-making by:
A)
Management
B)
Employee
C)
Management and employee
D)
Team of managers
18.
Hierarchy in an organization is necessary for:
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