Question Assume that you have recently been hired as the director of continuous improvement of a company. You are an outside

Assume that you have recently been hired as the director of
continuous improvement of a company. You are an outside
hire with limited history of the firm and personal capital at
the firm, and you are responsible for lean production, total
quality management (TQM), six sigma, and best practice
implementation.
Lean production means doing more with less, such as less
inventory, fewer workers, or less space. A recent trade in
quality management is lean six sigma (also known as lean
sigma) that integrates six sigma and lean production.
The capacity for which you were hired has existed for three
years with a direct line of report to the vice-president of
operations and dotted line of report to the head of information
technology (IT), the chief information officer (CIO), and the
director of internal controls and audit. You are the second
person to fill in this position. You have a team of internal
consultants; half of your team has six sigma black belt or
equivalent capabilities with the remainder having a solid
understanding of operations and IT. You also have a budget
for two external vendor resources.
You have taken six months to familiarize yourself with the
organization and its people, mission, goals, strategy, and
structure. In this time, you have also evaluated current
operations. At the end of this period, you are assigned to
deliver a report identifying the three most promising avenues
for achieving best practices within the company. You have
already been told that the company suffers from both aging
and complex information systems and that your
recommendation must include a major upgrade of those
systems. The executive officers anticipate major investments
in IT over the next several years. Your best practice
implementations, coupled with new technology, must be
measurable in terms of speed, quality, productivity, and
efficiency or other key performance indicators that you
identify in your report.
For this assignment, you will choose a company with which you are familiar. You are encouraged to choose a company for
which you currently work or have worked, but you may choose some other firm if you believe it will be a compelling analysis.
You may choose one area of the company, such as a manufacturing plant or product design, to focus on if you can make a
strong case. Your recommendations should have the following features.

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Repeatable: If you “fix” three things in a manufacturing plant, you should be able to tackle the “next” three in
iteration.

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Scalable: If they work in one plant, they should work in all of them.
Replicable: Your process for improvement should be repeatable in different, disparate parts of the organization.

This is a key initiative at the “C” level, and your recommendation will reach the board of directors.
Your paper must include the following sections:

•

Strategic Overview: (1 page)
Provide a brief description of the following elements:

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