Question Question 1 In ______________ a neutral person conducts formal hearing and issues a de

Question 1

1. In ______________ a neutral person conducts formal hearing and issues a decision that is binding on the parties.

   Answer

   		mediation
   		arbitration
   		fact finding
   		peer review

4 points 

Question 2

1. Which of the following is true regarding jobs in staffing?

   Answer

   		Entry into staffing jobs normally occurs at the generalist rank.
   		There is usually a fixed point of entry into staffing jobs.
   		Jobs in staffing are becoming increasingly customer focused and facilitative in nature.
   		Few are housed in the HR department.

4 points 

Question 3

1. Which of the following best fits the description of a staffing flowchart?

   Answer

   		it shows the distance from staffing to strategic operational concerns
   		it depicts the actual flow of staffing activities from vacancy to hire
   		it provides evidence of how staffing measures increase performance directly
   		it is a physical model of staffing using flows to show movement

4 points 

Question 4

1. Which of the following statements is not an important step in staffing process evaluations?

   Answer

   		Mapping out the intended process.
   		Identifying deviations from the intended process.
   		The norm is for organizations to conduct validation studies.
   		Correction actions should be planned to eliminate deviations.

4 points 

Question 5

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