26 May Question . MassBay Community College Management Quiz #4- Chapter 13 through 15
Question
. MassBay Community College
Management Quiz #4- Chapter 13 through 15
(Prepared 3/26/2014 for Spring 2014 session)
Completed By_______________________________________Date: ___/___/___
Please answer any twelve of the below questions. Type your answers, put your name on each page, and number the pages in the “page x of xx” format. Use the question numbers below to identify which questions you are answering. Use examples, page and paragraph references from the textbook, detail explanations and/or personal experiences to support your answers.
______________________________________________________________________________
1. Define the concept of channel richness. What is the richest channel? Why it is so rich?
2. Define nonverbal communication. Briefly discuss its importance to communicating in organizations and give examples.
3. Explain the difference between formal and informal organizational communications. How is each important for organizational management?
4. Describe the four skills managers can develop for communicating in a crisis
5. Briefly discuss the five styles that can be used to handle conflict
6. Discuss the differences between distributive and integrative negotiation.
7. Describe the steps for achieving a win-win solution with integrative negotiation.
8. Identify and briefly describe the four steps of the feedback control model.
9. In a TQM program, what is benchmarking? Give examples of benchmark stands in various industries.
10. Describe the steps of feedback control and give examples.
11. Discuss the TQM Techniques and provide examples of each.
12. Write a review of the movie “Lincoln” emphasizing President Lincoln’s management and leadership.
13. Give examples of management as depicted in the movies.
14. Answer the questions for the case “Lincoln Electric” on pages 627-628.
15. Give examples of Hierarchical and Decentralized control.
16. Select the option for “Closing the Deal” Ethical Dilemma on page 651.
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