Question The second and final part of the case study is due at the end of Unit 4. Part 2 of the

The second and final part of the case study is due at the end of Unit 4. Part 2 of the case study is a
PowerPoint presentation with voiceover recording. The Voiceover will be the narrative you would be
presenting as if this were a live presentation. You will, in essence, be making a presentation to the
Board of Directors of your organization.
Your Unit 3 – Part 1 of the Case Study will be the basis for your PowerPoint presentation. If you have
not submitted the Unit 3 – Case Study Part 1 assignment, you will not be eligible to submit the Unit 4
– Case Study Part 2.
Like the Unit 3- Case Study Part 1 – your PPT Presentation should:
– Begin with a brief review of the organization. Keep in mind that the members of the board may or
may not have read the report you completed in Parts 1 of the Project. Even though this will be a brief
presentation, it should include all essential information and data.
-Be based on the Readings; create a balanced scorecard, incorporating all four of the organizational
dimensions (financial, customer, internal business, and learning and growth). Identify 3-5 critical
success factors (CSF) for each dimension, and evaluate your organization’s performance in relation
to these critical success factors. (To help you with this part, review the material found on pages 11,
and 43 through 51 in your textbook. Your BSC should resemble Exhibit 2.5 in the Textbook, page
45).
-Identify significant costs in your organization. Which of these costs are associated with quality?
Remember, quality costs are not limited to manufacturing organizations. There are also costs
associated with the quality of service. Are there costs associated with environmental concerns?
Evaluate these quality and environmental costs and identify whether they are prevention costs,
appraisal (detection) costs, internal failure costs, or external failure costs.
-Create a “Strategy Map” for your organization. Your organization’s Strategy Map should resemble
Exhibit 2.6, seen on page 47 of your textbook. Include an explanation for each element in your
Strategy Map. One thing to particularly note – The BSC and Strategy Map must be aligned. Please
compare Exhibit 2.6 & 2.7 on pages 47 & 48 in the textbook. Please note that the elements in the
BSC & the Strategy Map are coordinated.
-Next, incorporate a discussion of Sustainability, as seen on pages 48 to 51 in your textbook. Use
specific measures for Environmental (EPI) and Social Performance Indicators (SPI).

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