Question User  Course Operations Management Test Quiz 1

User
Course Operations Management
Test Quiz 1

Instructions This quiz consist of 30 multiple choice questions. The first 15 questions cover the material in Chapter 1. The second 15 questions cover the material in Chapter 2. Be sure you are in the correct Chapter when you take the quiz.

• Question 1
3 out of 3 points

The quality revolution is most related to

• Question 2
3 out of 3 points

The three issues that are at the core of operations management include all of the following except

• Question 3
3 out of 3 points

Which of the following is the correct sequence describing the evolution of operations management?

• Question 4
3 out of 3 points

Which of the following is not a key activity of an operations manager?

• Question 5
3 out of 3 points

Support processes would typically include all of the following except

• Question 6
3 out of 3 points

The following terms — interchangeability of parts, division of labor, highly repetitive tasks — best relate to a focus on

• Question 7
3 out of 3 points

Which is generally related to service operations?

• Question 8
3 out of 3 points

A customer benefit package (CBP) includes

• Question 9
3 out of 3 points

Which one of the following has the lowest goods content?

• Question 10
3 out of 3 points

Which of the following would be the lowest in goods content and highest in service content?

• Question 11
3 out of 3 points

A golf simulator in a retail sports store is an example of

• Question 12
3 out of 3 points

In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?

• Question 13
3 out of 3 points

Computer software would be an example of

• Question 14
3 out of 3 points

A value creation process could be any of the following except

• Question 15
3 out of 3 points

Service management skills would include all of the following except

• Question 16
3 out of 3 points

A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it.

• Question 17
3 out of 3 points

Which of the following generally does not result from vertical integration?

• Question 18
3 out of 3 points

• Question 19
3 out of 3 points

The first, second, and third waves of outsourcing experienced by the U.S. are

• Question 20
3 out of 3 points

When break-even analysis is applied to an outsourcing decision, the breakeven quantity is

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