Question Paper Code: STMG191-12A THE UNIVERSITY OF

Paper Code: STMG191-12A

THE UNIVERSITY OF

WAIKATO

2012 A SEMESTER EXAMINATIONS

STMG191-12A

SECTION A – Multiple Choice (20 questions at 1 mark each, total 20 marks)

Choose one correct answer and write your answers on the answer sheet provided. Use Capital

letters on your answer sheet, e.g. A, B, C, Dor E.

1. In Maslow’s hierarchy of needs theory, the ___ principle holds that a satisfied need is

not a motivator of behaviour.

a) process

b) progression

c) deficit

d) hygiene

e) expectancy

2. The tendency of persons singled out for special attention to perform as predicted just because of

expectations created by the situation itself is called _______ _

a) the Bakersfield method.

b) the Engersoll finding.

c) the Hawthorne effect.

d) the glass ceiling effect.

e) the deficit principle.

3. General management theory would suggest that a flat organisation, as compared with a tall

organisation, would have to be more decentralised, have fewer levels of management, and have

a) more managers.

b) broader spans of control.

c) more narrow spans on control.

d) matrix departmentalisation.

e) closer physical proximity.

4. When managers think contingently about the design of an organisation, they should ask certain

questions. Which of the following best describes the types of question managers should ask?

a) What are the individual choices for organisational design in the manager’s department?

b) Does the design support the implementation of strategies and the attainment of key

operating objectives?

c) Does the design respond to social forces but not environmental forces?

d) Does the design respond to environmental forces but not social forces?

e) Does the design respond to cultural diversity?

5. In the two-factor theory of motivation, satisfier factors involve and affect ___ _

a) job content, job satisfaction.

b) job content, job dissatisfaction.

c) job context, job satisfaction.

d) job context, job dissatisfaction.

e) both job context and content, both job satisfaction and dissatisfaction.

Continued

STMG191-12A

6. Production plans, financial plans, facilities plans, marketing plans, and human resource plans are

all examples of plans.

a) strategic

b) operational

c) contingency

d) standing-use

e) flexible

7. TNT Express Delivery Service makes use of calibrated productivity standards as well as the timing

of package sorting, delivery, and pickup to keep productivity at the highest level per employee.

In developing worker productivity standards, TNT obviously makes use of ____ _

a) behavioural theories.

b) self-actualisation.

c) systems theory.

d) motion studies.

e) administrative principles.

8. The approach to the study of leadership focuses on a leader’s personal

characteristics as the primary determinants of leadership success.

a) trait

b) behavioural

c) contingency

d) situational

e) path-goal

9. Diversification through occurs when a business seeks added value creation by

acquiring suppliers or distributors.

a) concentration

b) related diversification

c) unrelated diversification

d) divestiture

e) vertical integration

10. Good selection decisions are most likely made when responsibility for analysing all the data and

making the final decision to hire or reject an applicant rests with ______ _

a) the applicant’s prospective co-workers.

b) the head of the human resources department.

c) the applicant’s prospective manager or team leader.

d) the doctor giving the physical exam and drug test.

e) the applicant’s prospective manager or team leader, potential co-workers and the human

resources staff.

11. structures are typically used when there is a need to differentiate products or

services in various locations, such as in international operations where there is a need to focus

on the requirements of particular cultures and regions of the world.

a) Product

b) Market

c) Geographical

d) Customer

e) Process

Continued

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12. From the perspective of Porter’s five forces mode, a(n) is one with less intense

competition, few threats from new entrants or substitutes and low bargaining power among

suppliers and buyers.

a) attractive industry

b) unattractive industry

c) competitive industry

d) noncompetitive industry

e) normal industry

13. Company LMN, a toy manufacturer, has discovered that one of its suppliers has used lead based

paint on one of its products. It is the week before Christmas. The executive committee has

assembled a team to devise a plan to mitigate the issue. LMN is using ______ _

a) tactical planning.

b) strategic planning.

c) functional planning.

d) production planning.

e) mitigation planning.

14. The main emphasis of the justice view of ethical behaviour is ________ _

a) assessing the implications of a decision in terms of its long-term personal consequences.

b) promoting honesty and integrity.

c) ensuring that people’s rights are protected and respected.

d) evaluating a decision on the basis of its impartiality and fairness.

e) ensuring that the greatest number of people benefit to the greatest extent possible.

15. In Hersey and Blanchard’s situational leadership model, a manager who emphasises the sharing

of ideas and decision-making uses which leadership style?

a) Congenial.

b) Delegating.

c) Participating.

d) Asking.

e) Selling.

16. Len and John are managers. Len spends a lot of time scheduling work to be done and providing

guidance on its accomplishment. John takes great care to listen to his subordinates’ concerns

and act friendly toward them. In the terminology of House’s path-goal theory, Len is acting as

a(n) leader, while John is acting as a(n) leader.

a) directive … achievement-oriented

b) directive … supportive

c) achievement-oriented … participative

d) achievement-oriented … supportive

e) autocratic … democratic

17. The two types of personal power are ____ and ___ _

a) legitimate … expert.

b) coercive … expert.

c) coercive … legitimate.

d) reference … legitimate.

e) expert … referent.

Continued

STMG191-12A

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