Question 1.1.(TCO 1) At the _____ managerial level, technical skills are particularly important. (Points : 7)
top management
operational employee
middle management
first-line supervisor
board of directors
Question 2.2.(TCO 2) Which of the following is an example of a merger? (Points : 7)
Brown Electronics and Kelvin Data Systems form a new company, and Brown and Kelvin cease to exist.
Brown Electronics buys Kelvin Data Systems and continues to operate as Brown Electronics.
Brown Electronics buys Kelvin Data Systems, and Kelvin operates as a subsidiary of Brown.
Brown completes a hostile takeover of Kelvin.
None of the above
Question 3.3.(TCO 3) The Sarbanes-Oxley Act requires _____ to vouch for the truthfulness and fairness of the firm’s financial disclosures. (Points : 7)
all employees
managers
senior managers
board members
senior managers and board
Question 4.4.(TCO 4) McDonald’s operates restaurants around the world in airports. The agreement between McDonald’s and the airports is a(n) (Points : 7)
global sourcing agreement.
strategic alliance.
global business.
exporting agreement.
direct investment.
Question 5.5.(TCO 5) _____ planning is the process by which managers identify alternative courses of action that the organization might follow if various conditions arise. (Points : 7)
Strategic
Standard
Contingency
Integrative
Goal optimization
Question 6.6.(TCO 6) The overall purpose of a business plan is to (Points : 7)
identify all actions required up to the point when the firm opens its doors.
outline activities for the business in its first year of operation.
provide prospective lenders with a blueprint for action.
determine potential demand for the firm’s product or service.
determine the most appropriate form of ownership.
Question 7.7.(TCO 7) A regional manufacturing operation has the following divisions: manufacturing, finance, human resources, marketing, and shipping/receiving. This is an example of _____ departmentalization. (Points : 7)
functional
location
product
customer
sequential
Question 8.8.(TCO 8) According to Herzberg, when _____ factors are adequate, employees won’t be satisfied, but they won’t be dissatisfied either. (Points : 7)
intrinsic
hygiene
motivating
neutral
Question 9.9.(TCO 9) Which of the following statements does NOT describe an advantage of verbal communication? (Points : 7)
It is easy to use.
It is accurate.
It facilitates feedback.
It is comfortable for managers.
It can be done with little preparation.
Question 10.10.(TCO 10) Income statements, balance sheets, and audits are examples of the control of (Points : 7)
physical resources.
cybernetics.
financial resources.
organizational complexity.
human resources.
Question 1.1.(TCO 2) How is environment scanning helpful to a manager and the organization? (Points : 10)
Question 2.2.(TCO 3) You are the CEO of a factory that manufactures furniture. Explain b
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