1. Which one of the following has the highest goods content?
2. Support processes would typically include all of the following except
3. The quality revolution is most related to
4. Which is generally related to service operations?
5. The three issues that are at the core of operations management include all of the following except
6. A support process could be any of the following except
7. Which one of the following is not an example of biztainment?
8. Service organizations generally
9. A customer benefit package (CBP) includes
10. A value creation process could be any of the following except
11. Which of the following would be the lowest in goods content and highest in service content?
12. In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?
13. A golf simulator in a retail sports store is an example of
14. Which one of the following has the lowest goods content?
15. Which of the following is not a current challenge to OM?
16. A competitively dominant customer experience is often called a
17. The United States has experienced three waves of outsourcing. Which of the following is not one of the waves?
18. A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in¬house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in¬house or outsource it.
19. ____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.
20. Which of the following is not normally considered a variable cost?
21. When break¬even analysis is applied to an outsourcing decision, the breakeven quantity is
22. ____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.
23. Which of the following generally does not result from vertical integration?
24. The control of Wal¬Mart’s value chain is ______, while the control of General Electric’s is ________.
25. Operational structure of the value chain deals with
26. In the value chain model for a hospital, patients, drugs and staff would be considered
27. From the pre¬ and post¬service view of a value chain, goods and services design, contract negotiation and consulting services would be considered
28. The first, second, and third waves of outsourcing experienced by the U.S. are
29. From the pre¬ and post¬service view, transportation service, training service and consulting and technical services would be considered
30. For a restaurant, order¬taking, bill payment and home delivery would be considered
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