Key Attributes for Successful Communication

Week 8 -Assignment 1 Discussion

Discussion Question 1: Key Attributes for Successful Communication

One of the major challenges in nursing and healthcare is learning to communicate effectively and safely with other nurses, staff, the interprofessional healthcare teams, patients, and patients’ families. Nurses and other healthcare workers are often stressed and overworked as they deal with major complexities moment-to-moment during their work hours. Nurses and nurse leaders need to have difficult conversations with staff and patients. For example, part of being an accountable nurse or leader is being a good communicator and having critical conversations even when the conversations involve giving bad news or feedback for improvement. Communication is a powerful skill and a competency that is an integral part of every nurse leader’s role. It is not enough just to communicate; the challenge in a twenty-first-century healthcare organization is to communicate effectively in written words, through body language, and by being mentally and emotionally present during every conversation.

Using the readings for the week, the South University Online Library, and the Internet, respond to the following:

Describe the key attributes of successful communication and relationship management strategies.

Describe the role of the nurse leader in improving communication to enhance nursing professionalism.

Identify two challenges you face when communicating during a conflict.

Discuss communication strategies you would use as a nurse leader to terminate an employee who has violated the organizational policy.

Describe how being emotional during a communication involving conflict can be ineffective and compromise successful communication.

Comment on the postings of at least two peers.

Evaluation Criteria:

Described the key attributes of successful communication and relationship management strategies.

Described the role of the nurse leader in improving communication to enhance nursing professionalism.

Identified two challenges you face when communicating during a conflict.

Discussed communication strategies you would use as a nurse leader to terminate an employee who has violated the organizational policy.

Described how being emotional during a communication involving conflict can be ineffective and compromise successful communication.

Justified your answers with appropriate research and reasoning.

Commented on the postings of at least two peers.

DQ2

Discussion Question 2: Decision Making

Decision making is a skill and a competency nurse leaders must use in every act, word, and deed. A decision involves making a choice between alternatives, and it really is an act of choosing the best plan of action given the information at hand at the time the decision is made. Nurse leaders must be decisive as a decision leads to a definitive plan of action. Some decisions must be taken immediately and others may allow a bit more time. An important concept to remember with respect to decision making is that not making a decision or taking any action is also a decision.

Considering this, nurse leaders must be attentive to every detail. For example, if there is no decision to honor the organizational policy regarding unacceptable behavior or action of an employee, the unacceptable behavior or action is then condoned or perceived as acceptable and may occur again. Nurse leaders’ decisions drive actions!

Using the readings for the week, the South University Online Library, and the Internet, respond to the following:

Describe the importance of making data-driven decisions.

Explain a decision your current or former nurse leader made and how this decision impacted the healthcare organization.

As a nurse leader, you have received information about an executive administrative decision from the board of trustees that you believe is likely to be unpopular. Formulate a plan to share this decision with the nursing staff.

Comment on the postings of at least two peers.

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