02 Jun CIS 292 Week 3 Individual Assignment Troubleshooting Installations NEW
As a personal computer (PC) support technician for a small company, it is your job to support the PCs and their users.
Ben, a coworker, comes to you with a computer problem. For some reason, Windows® is not booting correctly on his computer, and Ben is worried, because he has important data files in several locations on the hard drive.
He does not know which files are located in what folders. In addition to his concern of losing these files, Ben is worried about losing his saved e-mail addresses, e-mails, and Internet Explorer® links.
You try everything you know to recover Ben’s computer, but it is no use. Ben’s operating system is corrupted beyond repair.
Prepare a list of steps you would take to fix this problem, including steps involved with reinstalling Windows® and recovering the data Ben needs.
Your friend Craig recently upgraded his Windows® 7 desktop computer to Windows®8. Following the installation, Craig attempted to connect to the Internet using his wireless connection, but he has been unsuccessful.
He tells you that it seems as if the wifi refuses to work, and he asks you for help. He shares with you that the wireless card that came in the original PC supports 802.11g. Plan your troubleshooting approach by completing the following:
Create a list of questions you would need to ask Craig to correctly diagnose the problem.
What do you believe is the source of Craig’s problem? Provide details to support your answer.
Describe the steps you would take to solve this problem if you were sitting at Craig’s computer
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