03 Jun Organization Service Strategy-After creating a fictional hospital
Question
Organization Service Strategy
After creating a fictional hospital, create and describe the healthcare organization’s service strategy. In particular, link your service strategy to the creation of a healing environment and developing a culture of customer service.
Identify how your service strategy is linked to the organizational vision and mission.
FYI : these are the vision and mission statements of “my” hospital
“Vision
UHHospital shall assume a leading role for the coordination of healthcare delivery in our market. For this vision to be realized, Universal Health Hospital must:
? Involve physicians/staff regarding resource allocation and maintaining the state of the art in technology.
? Utilize multidisciplinary collaboration and continuously improve the patient care delivery process.
? Empower staff by establishing trust in every level of the organization.
? Provide information systems which support clinical and management applications.
? Develop healthcare programs based upon community input regarding future and present needs.
Mission
? To improve the health and lives of our patients and community.”
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