05 Jun DESCRIBE THE EXTERNAL FACTORS THAT AFFECT
UPS and the Utility of Information Systems
After reading chapter one, watch the video: (Real Media Player can be downloaded for free at www.real.com) and read the additional write-up on page 16 of your text. Answer the questions listed below using APA format. Be sure to integrate vocabulary from the text to demonstrate your understanding of concepts. The paper should not exceed 2 double-spaced pages (excluding title page).
United Parcel Service’s operations are driven by its information systems technology. Beginning as a local delivery service in 1907, UPS expanded on the West coast initially, reached New York in the 1930s, and went international in the 1970s. Today, UPS delivers over 14 million packages daily to 200 countries and territories. A $1.5 billion technology investment in the 1980s buoyed the growth of UPS. The investment enabled the development of the International Shipments Processing System (ISPS), which is the key to the company’s overseas operations. The technology infrastructure enables UPS to offer its customers services in addition to the basic shipment of packages. UPS drivers play an important role in the company’s services by capturing information at the endpoints of each delivery segment. Volume, cultural differences, and hardware readiness all impact the development and continued growth of UPS.
- Describe the external factors that affect the international operations at UPS.
- Explain how these external factors cause UPS to adjust its operations.
- Discuss the inputs, processing, and outputs of UPS tracking system.
- Examine the technologies which are used by UPS. Illustrate how these technologies are related to the business model and business objectives of UPS.
Identify the problems that UPS’s information systems need to solve
Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment.
Readings
- Read the following chapters in your text, Essentials of Management Information Systems:
- Chapter 1: Business Information Systems in Your Career
- Chapter 2: E-Business: How Businesses Use Information Systems
Multimedia
- Watch Pearson’s Video Case: UPS International Distribution (you will have to select Video Case in the left navigation of the browser window that opens with this link). This will assist you in writing your paper this week.
Required Text
Laudon, K., Laudon, J. (2009). Essentials of management information systems (8th ed.). Upper Saddle River, NJ: Pearson Prentice Hall. ISBN: 9780136025818
Required Websites
UPS Video UPS International Distribution
The Written Assignments must reflect college-level writing and thinking, and they will contribute 67% to the course grade.
Paper Grading Criteria
A range:
The paper is clear, engaging, original, and focused; ideas and content are richly developed with details and examples. Organization and form enhance the central idea and theme; ideas are presented coherently to move the reader through the text. The voice of the writer is compelling and conveys the writer’s meaning through effective sentence structure and precise word choices. The writer successfully moves the paper through academic constructs and experiential documentation to critical analysis. The paper demonstrates a clear balance of these three components.
B range:
The paper is reasonably clear, focused, and well supported; ideas are adequately developed through details and examples. Organization and form are appropriate, and ideas are generally presented coherently. The voice of the writer contributes to the writer’s meaning through appropriate and varied sentence structure and word choices. Surface features do not interfere with understanding or distract from meaning. The writer has clearly brought the reader through properly cited academic constructs and experiential documentation, but has not fully developed the area of critical analysis.
C range:
The paper has some focus and support; ideas and content may be developed with limited details and examples. The writing may be somewhat disorganized or too obviously structured. The voice of the writer is generally absent; basic sentence structure and limited vocabulary convey a simple message. Surface feature errors may reduce understanding and interfere with meaning. The content areas of academic constructs are limited and large generalizations are made. Critical analysis is all but absent from the paper.
D range:
The paper has little focus and development; few details and examples support ideas and content. There is little discernible shape and no direction. The writer’s tone is flat. Awkward sentence structure and inadequate vocabulary interfere with understanding. Limited control of surface features makes paper difficult to read. Critical analysis is absent, and segments of the paper are given to rambling descriptions of life experience without academic context.
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