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Which of the following is true about external documentation

05 Jun Which of the following is true about external documentation

Posted at 21:15h in Essay Writing Services by

Question

1. Which of the following is true about external documentation?

a. It can be used as a marketing tool.
b. It is usually more expensive to produce than internal documentation.
c. It is usually a more professional product than internal documentation.
d. all of the choices apply.
2. A good rule to follow when editing a manual is to:

a. edit the entire document in one sitting.
b. ask your manager to help you edit.
c. ask the writer to help you edit.
d. get someone else to help you with your proofreading.
3. Tables are one of the most versatile forms of illustrations. In computer documentation, tables:

a. allow you to use less screen captures.
b. keep your document from displaying too much structure.
c. let you show the user only one option in one place in the manual.
d. none of the choices apply.
4. To follow playscript techniques:

a. Use double-spacing within the action and single-spacing between actions.
b. Use a one-column format.
c. Incorporate an actor or actors and the subsequent action they are required to do.
d. None of the choices apply.
5. Users selected to review your document should examine it from the following perspectives:

a. Technical, Management, Legal, Accounting.
b. Technical, Management, User, Legal.
c. Technical, Management, Editorial, User.
d. none of the choices apply.
6. Color:

a. is cheaper when used in paper manuals as opposed to online help systems.
b. can help you identify kinds of tasks, information, reference, and other elements to help unify the document.
c. does not add to the impact of your manual.
d. none of the choices apply.
7. Select the correct homonym for this sentence: The CEO instructed all employees to use (plain, plane) English in all company materials.

a. Plane
b. Plain
8. Keyword searches:

a. are used exclusively in printed manuals.
b. contain the terms printed in two-column format, usually at the back of the manual.
c. consist of a list of terms and phrases that the user can scroll through or enter manually, after which the program will scan the list and find the closest related topic.
d. none of the choices apply.
9. Trouble-shooting charts:

a. are used only by new or inexperienced users.
b. do not help users when problems occur in the software.
c. compare or relate error messages with remedies for problems.
d. function to help users get started using a program.
10. Users of software documentation can fall into many different groups. Which of the following do you need to consider when designing a manual for different groups?

a. Include navigational aids to make sure groups get the information pertinent to their needs.
b. Avoid icons to keep from confusing certain groups.
c. All of the choices apply.
d. None of the choices apply.
11. When having a document reviewed, you should:

a. choose the reviewers and the time to review.
b. give feedback to reviewers.
c. show all reviewers how to review.
d. all of the choices apply.
12. When including headings in computer manuals,:

a. make headings parallel in grammar.
b. use a consistent font and style for headings.
c. all of the choices apply.
d. none of the choices apply.
13. A topic, in help systems, is the basic unit of information. The topic can contain:

a. a definition.
b. a step-by-step procedure.
c. an explanation.
d. all of the choices apply.
14. An index that contains terms printed in a long, scrolling list with the alphabet displayed at the top of the page is:

a. a Web-based index.
b. an online index.
c. a print index.
d. none of the choices apply.
15. Guidelines for using boxes in documentation include:

a. using several boxes on one page.
b. making sure the box outline is complex.
c. keeping the box outline simple.
d. none of the choices apply.
16. An editor’s job is to:

a. mold all the details of document design.
b. find mistakes in the document.
c. all of the choices apply.
d. none of the choices apply.
17. Flow charts:

a. combine text and graphics to describe a process.
b. are used primarily with user manuals.
c. are used primarily with system and program documentation to show the flow of a specific computer system.
d. combine text and graphics to describe a process and are used primarily with user manuals.
18. The space between columns or the page margin on the inside (binding) edge is called a:

a. gutter.
b. page grid.
c. bleed.
d. all of the choices apply.
19. Light indexes usually have:

a. one item per page.
b. eight to nine items per page.
c. five to seven items per page.
d. two to three items per page.
20. A list of error messages and explanations of how to recover from errors are usually found in the:

a. appendix.
b. table of Contents.
c. introduction.
d. index.
21. Tutorials:

a. follow principles of instruction that assume that users progress in skill and confidence with a program.
b. serve as quick, first introductions to new software for experienced or advanced users.
c. all of the choices apply.
d. none of the choices apply.
22. Guidelines for designing indexes include:

a. identify the level of detail.
b. use the Table of Contents in your design.
c. use any methodology.
d. all of the choices apply.
23. When using a title with graphics, use the following guidelines:

a. List numbers and titles in the front of the manual.
b. Use boldface titles, sometimes enlarged, in body-text style.
c. Number the titles sequentially.
d. All of the choices apply.
24. Editing:

a. involves more than a hunt for grammar, spelling, usage, and punctuation errors.
b. can be accomplished by just using word processing spell checkers .
c. all of the choices apply.
d. none of the choices apply.
25. Writing guidelines that make it easier for users to comprehend the material include:

a. using active voice.
b. building parallel structures.
c. keeping writing simple.
d. all of the choices apply.
26. Sequential circulation involves:

a. making several copies of the document and have all the reviewers evaluate it simultaneously.
b. calling a meeting of all reviewers to review the document.
c. making one copy of the document for each category of reviewer, then scheduling reviews for each reviewer in turn.
d. none of the choices apply.
27. A method of researching that records and then analyzes the actions a computer user makes when using a program or manual is called:

a. a protocol method.
b. a learning curve.
c. none of the choices apply.
d. a usability lab.
28. A way of using language based on the premise that the user will more readily understand if explanations are put in terms of performing useful workplace actions is called:

a. software orientation.
b. computer orientation.
c. parallelism.
d. performance orientation.
29. Poor indexes are easy to spot because:

a. they fail to help you find items easily.
b. they are too comprehensive.
c. all of the choices apply.
d. none of the choices apply.
30. Which of the following is an example of a text format?

a. Play script
b. Sequential Thematic Organization of Proposals (STOP)
c. Key Word
d. All of the choices apply
31. Guidelines for editing software documentation include:

a. know your user.
b. develop an editor’s reading skills.
c. consult standard style guides.
d. all of the choices apply.
32. Select the correct homonym for this sentence: The procedures in the manual will focus on (capital, capitol) expenditures in the Tennessee office.

a. Capital
b. Capitol
33. Key Word format can be used:

a. when you have a specific term, phrase, or procedure to describe.
b. in place of all other formats when writing user manuals.
c. only when adding a Glossary of Terms to your manual.
d. none of the choices apply.
34. Documentation usability is defined as:

a. documentation users trying to use the application or software to see if the documentation is effective.
b. making changes to the software.
c. testing the software to see if it works.
d. none of the choices apply.
35. Document developers should consider which of the following when using graphics?

a. Don’t use the same graphic repeatedly just because it’s easy to use.
b. Use screen captures and icons liberally.
c. Explain all figures.
d. All of the choices apply.
36. A kind of computer program that searches an online document for words, parts of words, or searches keywords provided by the writer is called a(n):

a. Keyword Search.
b. Beta Search.
c. Search Engine.
d. Alpha Search.
37. Which of the following is a good rule to follow when using acronyms?

a. Define the acronym after you use it the first time.
b. Define all acronyms in a glossary of terms.
c. all of the choices apply.
d. none of the choices apply.
38. How should this sentence apply to the guidelines of nonsexist writing: “The department manager called a meeting of his salesmen to discuss the appointment of Sandra Smith as chairman of the new committee.”

a. The department manager called a meeting of his salesmen to discuss the appointment of Sandra Smith to head the new committee.
b. The department manager called a meeting of his salesmen to discuss the appointment of Sandra Smith as chairwoman of the new committee.
c. The department manager called a meeting of his sales representatives to discuss the appointment of Sandra Smith as chairwoman of the new committee.
d. The department manager called a meeting of the sales representatives to discuss the appointment of Sandra Smith as chairperson of the new committee.
39. Your writing should avoid:

a. lack of connection between headings and topics.
b. overused and unexplained acronyms and abbreviations.
c. confusing statements of steps.
d. all of the choices apply.
40. The writing and editing roles can be combined or separate, depending on the organization structure. When you must edit your own writing, remember to:

a. perform the edits systematically to counterbalance your tendencies to overlook the document’s weaknesses.
b. perform the edits while you are writing to avoid having to do the edits all at once.
c. all of the choices apply.
d. none of the choices apply.
41. Select the correct homonym for this sentence: The new system will be tested at a remote (site, sight, cite) in Arkansas.

a. Cite
b. Sight
c. Site
d. None of the choices apply
42. An advantage of using a modular format in document design is:

a. text and images are kept separate to make sure the user has to turn the page to see the screen that relates to the text.
b. the modular concept is task oriented, and thus helps the user in the work environment.
c. all of the choices apply.
d. none of the choices apply.
43. Headers and footers:

a. help the reader keep track of sections, topics, and page numbers.
b. are relied on heavily in documents with a one-column format.
c. can contain product names, version numbers, and company or program identification icons.
d. all of the choices apply.
44. The best way to avoid conflict between writers and editors is to:

a. implement a specific editing process.
b. put them in separate rooms on separate floors.
c. all of the choices apply.
d. none of the choices apply.
45. Designing good page layout means:

a. deciding on the number of screen captures to include in the manual.
b. deciding which font style and size to use.
c. determining the best arrangement of words and images on a page or screen to achieve maximum usability.
d. none of the choices apply.
46. Which of the following is true about editing during the documentation development process?

a. Editing the document is a critical phase in the process.
b. Editing the document is not important.
c. A technical communicator can’t have both writing and editing skills.
d. None of the choices apply.
47. _____________ tell the dimensions of pages and columns, font, sizes, and style of text.

a. Rules
b. Thumbnail sketches
c. Specifications
d. Blueprints
48. To help get your document edits returned on time,:

a. deliver the draft in person.
b. establish a clear deadline.
c. all of the choices apply.
d. none of the choices apply.
49. When designing a document, you should:

a. keep paragraphs short.
b. stay sensitive to a user’s state of mind following failure.
c. repeat important information if necessary.
d. all of the choices apply.
50. During the editing process, you should:

a. make sure the point of view is consistent.
b. take out all unnecessary information.
c. do an accuracy check.
d.

all of the choices apply.

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