06 Jun MGT 426 Final Guide NEW
1. These are all reasons why people resist change in an organization, except:
Locus of control
Self-Interest
Uncertainty
Lack of understanding and trust
2. Change requires contingency planning. Which is not a factor affecting the business environment:
Increasing supply costs
Declining markets
Organizational restructuring
Economic downturns
3.Appreciation and influence over individuals, groups or organizations is attributed to a:
World interconnectivity
World travel
Global perspective
Global mindset
4.Overcoming resistance to change involves one of these tactics:
Analysis and reporting
Planning and organizing
Negotiation and mediation
Communication and education
5.Ethical behavior is an important element of change management since ethics governs this aspect of human decisions:
Adaptability
Behavior
Collaboration
Understanding
6.A leader focuses on people, looking to serve as a change agent. Which one is not a quality of a leader:
Personal power
Promotes change
Position power
Nurtures and innovates
7.Change management is best served by listening and asking questions, but also by analyzing gestures and expressions. This concept is known as:
Expressive communication
Interpersonal communication
Verbal communication
Nonverbal communication
8.To become a change agent as a leader, one must be self aware of the natural talents and abilities developed through learned knowledge and skills. This is also known as:
Strengths
Threats
Weaknesses
Opportunities
9._________ is a philosophy that focuses on enhancing quality and efficiency through improved decision-making in an organization.
Quality Circles
Six Sigma
Standard Deviation
Benchmarking
10.The changing business environment has prompted companies to consider workers who are not working full-time or on a permanent basis. These workers are called:
Seasonal workers
Knowledge workers
Contingent workers
Temporary workers
11.American entrepreneurs are credited with being engines of:
Innovation and job creation
Success and achievement
Corporate growth and development
New products and services
12.Allowing employees to have autonomy and act freely to meet new needs is an element of:
Achievement culture
Consistency culture
Accountability culture
Adaptability culture
13.Corporate culture enables _________ as a response to threats to its organizational climate.
Analysis and reporting
Learning and innovative responses
Cooperation and collaboration
Synergy and understanding
14.Leaders in a changing organization can use all these forms of persuasion, except:
Building a common ground
Emotional connection
Establishing credibility
Preventing feedback
15.Change at an organizational level is referred to as:
Cultural change
People change
Organizational change
Departmental change
16.A manager fit for the globalized business world does not use this dimension:
Social Dimension
Global Dimension
Psychological Dimension
Cognitive Dimension
17.In a changing organization, entrepreneurs must place responsibility on internal or external influences. This concept is known as:
Entrepreneurial sacrifice
Organizational perspective
Locus of control
Personal views
18.Assigning tasks and delegating authority are elements of:
Leading
Planning
Organizing
Controlling
19 A management role that directs and motivates subordinates, along with training and counseling is:
a Leader
a Figurehead
an Entrepreneur
a Spokesperson
20Interpersonal manager roles include the following:
Disseminator and spokesperson
Facilitator and resource allocator
Resource allocator and negotiator
Figurehead and leader
21The transferring of authority by managers is best accomplished through:
Delegation
Responsibility
Authority
Accountability
22 Satisfaction and feelings of belonging are examples of:
Employee responsibility
Employee strength
Employee excitement
Employee engagement
23 The technologies, skills and processes for searching and examining large amounts of data is:
Supply chain software
Global trends
Marketing metrics
Big data analytics
24 American companies must take into account the changing nature of today’s workplace, including all of these except:
Aging workers
Increased diversity
All of these
More women workers
25 A value of ethical managers in the face of change includes:
Integrity and honesty
Flexibility and adaptability
Creativity and responsiveness
Ethics and values
26 Future-facing managers design the organization and its culture to:
Promote conversation and collaboration
Anticipate threats and opportunities
Coordinate work and tasks
Develop and enhance leadership skills
27 In reacting to change, this is how an organization can set itself apart to meet customer needs:
Strategic scenarios
Competitive advantage
Strategic planning
Competitive evaluation
28 Cultural leadership in an organization defines and uses:
Strategies to enhance the morale of employees
Symbols and signals to influence corporate culture
Surveys and polls to understand the company’s culture
A system of signals and sounds to communicate value
29 This role is considered to be an initiator of change:
Manager
Intrapreneur
Entrepreneur
Supervisor
30 Emotional intelligence includes all these components, except:
Self awareness
Social awareness
Relationship awareness
Self management
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