10 Jun Essay
DISCUSSION QUESTIONS 1. Discuss how you decide to schedule your school assignments. Do your informal scheduling rules correspond to any of the rules described in this chapter?
2. Explain why appointments are necessary for many professional services. (Hint: How do services differ from goods, as described in Chapter 1?) List and explain some key issues and decisions that must be addressed in designing appointment systems.
3. Explain how modern vehicle routing and dispatching software and systems can support sustainability goals and objectives.
4. Why is staff scheduling in a service environment a difficult task? What can managers do to ensure that staff schedules are effective and efficient?
5. Explain the advantages and disadvantages of SPT and EDD sequencing rules. Under what circumstances might you prefer one over the other?
Collier, David Alan; Evans, James R.. OM (Page 307)
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