13 Jun DISCUSS THE KEY ASPECTS OF PLANNING AND MANAGEMENT OF THE FRONT OF HOUSE AREA FOR A GIVEN HOSPITALITY OPERATION
Task A: Written account with analysis within an organisation of your choice Carry out research into room division operation.
Using your research, produce a written report of your findings which should includes
a) A discussion of the key aspects of legislation and regulatory requirements relevant to rooms division operations give examples and Explain how they applies to room division (ref. 1.3).
b) An analysis of the roles and responsibilities of a selection of accommodation and reception staff and also differentiate between the accommodation and reception staff (ref. 1.2).
c.1) Explain and Define the term Hotel, List Types of Hotels and also with example state how many stars hotel they are and evaluation of the variety of services offered by rooms division for a wide range of hospitality businesses (ref. 1.1).
c .2) Define and also Explain 3 Different types of accommodation and evaluation of the variety of services offered by rooms division for a wide range of hospitality businesses (ref. 1.4)
d) An assessment of the importance of the front of house area and the accommodation service to effective management (ref. 2.1).
d.2) Assess the importance of property interiors and design to effective management (ref.3.1)
e) Discuss the key aspects of planning and management of the front of house area for a given hospitality operation (ref. 2.2)
e.2) Discuss the critical key aspects of planning and management of the front of house area and the accommodation service function for a given hospitality operation (ref. 3.2).
f) Critically discuss the key operational issues affecting the effective management and business performance of the front office area for a given operation with good example.(ref. 2.3)
f.2) Critical evaluation of the main operational issues affecting the effective management and business performance of the front of house area and the accommodation service function for a given operation (ref. 3.3).
Assessment Criteria
Met Evidence Feedback
1.1 discuss accommodation and front office services for different organisations
1.2 analyse the roles and responsibilities of a range of accommodation and reception services staff
1.3 discuss legal and statutory requirements that apply to rooms division operations
1.4 evaluate services provided by the rooms division in a range of hospitality businesses
2.1 assess the importance of the front of house area to effective management 2.2 discuss the key aspects of planning and management of the front of house area for a given hospitality operation
2.3 critically discuss the key operational issues affecting the effective management and business performance of the front office area for a given operation
3.1 assess the importance of property interiors and design to effective management
3.2 discuss the critical aspects of planning and management of the accommodation service function for a given hospitality operation
3.3 analyse the key operational issues affecting the effective management and business performance of the accommodation service function for a given operation
4.1 perform revenue/yield management activities to maximise occupancy and rooms revenue
4.2 discuss sales techniques that rooms division staff can use to promote and maximise revenue
4.3 discuss the purpose and use of forecasting and statistical data within the rooms division
4.4 calculate rooms division performance indicators to measure the success of accommodation sales
More
Explain on the key words or theories in each of the questions
I NEED TABLE OF CONTENTS
GOOD INTRODUCTION
QUESTIONS YOU ANSWERED NEED TO BE NUMBER AS IT IS IN THE QUESTION.
4 PERFECT CONCLUSION.
Please do write the KEY WORDS OR THEORIES in each question….Advantages and Disadvantages, roles, theories and definitions
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