14 Jun Question Bethel University – Introduction to Customer service: CRM2000
Question
Bethel University – Introduction to Customer service: CRM2000
Week 3
250 words per question. 3 Scholarly sources. APA. Not including reference
1 – Give a scenario where you go through the four phases of the active listening process.
2 – Give an example of each of the five characteristics possessed by the most effective listeners working a customer service position.
3 – Have you ever experienced a situation as a customer where you felt an employee of a small business was not listening to you? What did you do as a result?
4 – Reviewing the four behavioral style categories, give a scenario that works best for each category.
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