14 Jun Question First Edition, 2009 ISBN-13: 9780763742850; ISBN-l 0:
Question
First Edition, 2009
ISBN-13: 9780763742850; ISBN-l 0: 0763742856
HCA 507 -Organizational Behavior in Health Care
Text: Organizational Behavior, Theory, and Design in Health Care
Author(s):
Nancy Borkowski
Publisher:
Jones & Bartlett
HCA 507 Organizational Behavior in Health Care
Multiple Choice Questions (Enter your answers on the enclosed answer sheet)
Organizational behavior is an applied behavioral science that emerged from the disciplines of psychology, sociology, anthropology, political science and _
Mathematics
Physical Science
Economics
Biology
None of the above
In the healthcare industry, OB has become less important because we work with _ populations.
technological
heterogenous
homogeneous
singular
None ofthe above
With a greater understanding of OB, managers are better able to and, thus, _____ the behavior of employees to achieve organizational goals.
Understand, Control
Predict, Influence
Predict, Control
Understand, Influence
None of the above
4. Why was the Hawthorne Effect significant to the develoopment of OB?
they demonstrated the important influence of human factors on worker productivity.
it is a cogent articulation of the basic assumption of OB
explains how companies are organized
clarifies the importance of management
None of the above.
5. Theory X states that employees are:
productive and safe
creative and competent
contributive and participatory
unintelligent and lazy
None of the above
Why did McGregor’s Theory X and Theory Y have a significant impact in the development of organizational behavior?
It emphasized the little effect a manager’s assumptions are
Manager’s need to allow employee’s to express themselves
Employee’s lack motivation
A manager’s assumptions cause employee’s behavior
None of the above
According to the US Census Bureau, by mid-century the white, non-Hispanic po;ulation will comprise less than .
25
30
50
72
91
8. The Office of Minority Health defines cultural competence as:
patterns of human behavior
recruitment and retaining of adequate cultural practices
a set of congruent behaviors, attitudes, and policies that come together
a differentiation of policies, behaviors and attitudes
None ofthe above
9. Of the following, which is NOT a key recommendation to safegard against ageist bias:
Increase training and education of healthcare providers and research into aging
Demonstrate patience.
Include older patients in clinical trials.
Utilize appropriate screening and treatment methods.
Empower and educate older Americans.
1 O. is a strategically driven process whose emphasis is on building skills and creating policies that will address the changing demographics of the workforce patient population.
Healthcare Management
Diverisity Management
Primary Management
National Management
None of the above.
t t. Which group will be the fastest-growing segment of the workforce?
Generation-X
Women
Minorities
Generation-Y
None of the above
The three areas that are key organization-specific factors for shaping career outcomes for women and racially/ethnically diverse individuals are:
Higher salaries, time, and leadership
Leadership, culture, and human resources practices
Leadership, higher salaries and better job descriptions
Culture, human resources, practices, and time
Culture, higher salaries, and leadership
This theory predicts that employees pursue a balance between their investments in and the rewards gained from their work.
Cognitive dissonance
Attributive
Cognitive
Perceptve
Equity
14. Perception process follows four stages: stimulation, registration, organization and:
acceptance
information
interpretation
conception
None ofthe above
Managers make attributions about employees based on “consistency” and “distinctiveness” as well as which is “the extent to which an employee’s performance is the same or different from other employees:’
a. attribute
b. stereotype
c. habit
d. differentiation
e. consensus
A hospital is well known for Cardiac surgery, but is therefore also perceived to be a good hospital for Gastric surgeries as well. This generalized carryover based on just one characteristic is known as _
a stereotype
the halo effect
the horn effect
the placebo effect
angel syndrome
From reading about the “contrast effect” in person perception, we know that if compared to a highly attractive person, a target person will be judged as than s/he would have been if rated on his or her own.
more attractive
less attractive if female, more attractive if male
neutral – contrasts have no effects on judgment of attractiveness
less attractive
less attractive if male, more attractive if female
What is another name for the “self fulfilling prophesy” where individuals tend to live up to other’s stated expectations about us?
Pygmalion Effect
Projection
Halo Effect
Stereotype
Sublimation
19. Keyton (2002) describes various forms of feedback. Which one is an example of a form of feedback?
Prospective Feedback
Descriptive Feedback
Evaluative Feedback
band c
All of the above
20. All BUT which is an area that comprises the Johari Window?
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