17 Jun Question Improving Healthcare Org
Question
Improving Healthcare Organizations thru CRM, TQM,& Internet
Four “big ideas” that represent great opportunities to improve the performance of healthcare organizations are Total Quality management, Customer Relationship management, the internet, and virtual teaming. Define the management practice or breakthrough idea. I’m trying to discuss the expected impact on improved patient outcomes, higher levels of customer satisfaction, lower costs, etc., and identify the critical success factors associated with implementing these programs in a health services organization. I have to identify which of these management practices or breakthrough ideas has, in your judgment, the greatest, second greatest, and third greatest potential benefit for healthcare organizations. Clearly explain the rationale of ranking.
– Definition and Discussion of the Management Practice or Breakthrough Idea
– Expected Benefits for a Healthcare Services Organization
– Implementation Challenges and Critical Success Factors
– Rationale for the Recommended Ranking
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