17 Jun WHAT ADVICE SHOULD YOU GIVE TO EACH TO DIRECT THEM TOWARD A MORE ASSERTIVE APPROACH?
You are the direct supervisor for a group of sales trainees, each with very different approaches
to speaking: aggressive, non-assertive, passive-aggressive, and assertive. The first three are
struggling in their training. What advice should you give to each to direct them toward a more
assertive approach?
2. You are the administrative assistant for the director of sales at an international shipping
company. Your boss has put you in charge of coordinating the planning team for this year’s
company barbecue. The planning team is made up of assistants from all areas of the company.
Using the assertive voice, write an email to your team members requesting that everyone sign
up for the following committees: decorations, activities, food, and publicity. Specify a
deadline date by which everyone must respond.
3. You are the manager of a special project that you thought was going well. One of your staff
members asked to speak to you about a situation at work and had this to say: “I was excited
when this project started a couple of months ago but that changed recently. We’ve lost a few
resources that were helping us, and we’ve had the direction of the project changed twice. I get
the feeling now, almost daily, that something is going to happen to make this project harder
for us to do well and on time.” Using active or responsive listening, what should your
response be?
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