04 May IDENTIFY TECHNIQUES FOR EFFECTIVELY MANAGING CRISIS SITUATIONS
Im currently a Medicaid Supervisor.
Mistakes happen. Every good manager is involved in at least one or two crises a year. The question is, how well will you handle them?
Communication is critical. You will need to synthesize and apply everything you have learned in this course to communicate quickly, strategically, and with integrity. Learn from mistakes and approach crises with an open, active, problem-solving perspective and you will triumph.
This week you will:
•Identify techniques for effectively managing crisis situations
•Understand how the four lenses of the resilience regimen help managers shift to active, response-oriented thinking
•Explore implications of social media in business crisis situations
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