19 Jun Question • Question 1 2 out of 2 points Question
Question
• Question 1
2 out of 2 points
Question
• Question 1
2 out of 2 points
What is a formal legal entity that reaches across the panorama of medicine, other clinical disciplines and business to identify and deliver care to its community?
• Question 2
2 out of 2 points
Government approval to perform specified activities is called:
• Question 3
0 out of 2 points
Agreed-on methods for each task in the care process is the definition of:
• Question 4
0 out of 2 points
Pediatrics, obstetrics, psychiatry and rehabilitation are examples of which component of a healthcare organization?
• Question 5
2 out of 2 points
A unit within an HCO that relies on another unit for service is considered a:
• Question 6
2 out of 2 points
What are individuals or groups that have a direct interest in an organization’s success?
Answer
• Question 7
2 out of 2 points
Physicians in family practice, midwives and nurse practitioners are examples of providers who provide initial contact with a patient. These are called:
• Question 8
0 out of 2 points
What type of hospital is excluded from counts of community hospitals?
• Question 9
0 out of 2 points
The ultimate source of stakeholders’ power is the marketplace where influence is exercised through:
• Question 10
0 out of 2 points
What type of provider manages broad categories of hospitalized patients?
• Question 11
0 out of 2 points
Which teams within a healthcare organization protect the HCO’s culture and tangible resources?
• Question 12
2 out of 2 points
What are healthcare organizations that operate multiple service units under a single ownership?
• Question 13
0 out of 2 points
What is a state-issued approval for new services and construction of hospitals?
.
• Question 14
0 out of 2 points
Which moral concept behind an HCOs mission, vision and values is defined as a commitment to the patient’s right to decide his or her own course?
• Question 15
0 out of 2 points
The focus of strategic activities is:
quiz 2
· Question 1
0 out of 2 points
What agent of the HCO’s governing board holds the formal accountability for the entire organization?
Answer
· Question 2
0 out of 2 points
One purpose of cultural leadership is to sustain an environment where all associates are:
Answer
· Question 3
2 out of 2 points
Having requisite abilities that result in effective action and superior job performance is the definition of:
Answer
· Question 4
2 out of 2 points
Providing training in job processes not only makes an associate more competent, but it also makes him or her more:
Answer
· Question 5
2 out of 2 points
WHat is an example of collective leadership assessment activities?
Answer
· Question 6
2 out of 2 points
Asking employment applicants to read and accept a HCO’s mission and values before turning in an application is an example of which approach to cultural leadership?
Answer
· Question 7
0 out of 2 points
Why implement a “Caught in the Act” program?
Answer
· Question 8
0 out of 2 points
What function of cultural leadership is represented by associate roles on process improvement teams?
Answer
· Question 9
0 out of 2 points
Which of the following is an output-oriented measure of leadership function?
Answer
· Question 10
0 out of 2 points
Promotion to any leadership position is based on demonstrated superiority in relevant subordinate positions and:
Answer
· Question 11
0 out of 2 points
What is the purpose of a PIT?
Answer
· Question 12
0 out of 2 points
What is the intent of a “Caught in the Act” program?
Answer
· Question 13
2 out of 2 points
The biggest barriers to advancement in an HCO leadership career path may be:
Answer
· Question 14
0 out of 2 points
Across the disciplines of nursing management, public health and health-services management, competencies such as finance/business acumen, clinical knowledge and quality improvements are:
Answer
· Question 15
0 out of 2 points
Of the following measures, which is an output-oriented measure of leadership function?
Answer
· Question 16
0 out of 2 points
Which leadership level provides the fact base for all goal-setting activities?
Answer
· Question 17
2 out of 2 points
Performance measures that reflect the processes they purport to measure are considered:
Answer
· Question 18
2 out of 2 points
To be successful, accountability must pass the test of control, which means:
Answer
· Question 19
0 out of 2 points
What is the statistical analysis and forecast of the community’s health needs?
Answer
· Question 20
0 out of 2 points
What is a source of quality-of-care measures?
Answer
· Question 21
0 out of 2 points
One criterion for all knowledge, whether electronically or conventionally distributed is protection. This means that:
Answer
· Question 22
0 out of 2 points
What are performance measures for the responsive communication function?
Answer
· Question 23
0 out of 2 points
Looking up clinical procedures or coaching a new manager are examples of what type of training?
Answer
· Question 24
2 out of 2 points
What is the purpose of operational leadership?
Answer
· Question 25
0 out of 2 points
Monitoring stakeholder groups to identify changes in needs and desires is an activity attributable to which function that sustains operational infrastructure?
Answer
· Question 26
0 out of 2 points
Conflicts can be anticipated in any process improvement team progress. How are they best handled?
Answer
· Question 27
2 out of 2 points
What is a reporting and communication system that links each operating unit to the governing board, usually by grouping similar centers together under middle management?
Answer
· Question 28
0 out of 2 points
Which is a requirement of boundary spanning?
Answer
· Question 29
0 out of 2 points
What type of data are commonly obtained from the U.S. Census Bureau?
Answer
· Question 30
0 out of 2 points
What element is mistakenly cited as a requirement for the transition to evidence-based management, but in actuality is not a requirement?
Answer
quiz 3
1
0 out of 2 points
What is the proper goal for measurement of patient safety violations?
Answer
· Question 2
0 out of 2 points
What board membership qualification serves to enhance the credibility of the individual?
Answer
· Question 3
2 out of 2 points
A real or potential personal financial benefit that may accrue from a given board decision is called:
Answer
· Question 4
0 out of 2 points
What committee manages the board’s self-evaluation and resolves issues of conflict of interest?
Answer
· Question 5
0 out of 2 points
Which is an alternative approach to improving the profile of opportunities reflected in an environmental assessment?
Answer
· Question 6
2 out of 2 points
An HCO’s strategic foundation is defined by ongoing sets of specific decisions that must be a timely response to stakeholders’ changing needs. How is a successful decision measured?
Answer
· Question 7
0 out of 2 points
Most HCOs have self-perpetuating boards which means:
Answer
· Question 8
2 out of 2 points
Which is a model of a specific strategy or function that guides the design, operations and goal setting of an HCO?
Answer
· Question 9
0 out of 2 points
A review of management compensation and incentives, evaluation of the competencies of management, identification of individual improvement opportunities and plans for skill enhancement are part of which plan?
Answer
· Question 10
2 out of 2 points
Incentive compensation should be based on:
Answer
· Question 11
0 out of 2 points
What is used to identify immediate financial needs?
Answer
· Question 12
0 out of 2 points
Which type of question is used in strategic scenarios dealing with insurers?
Answer
· Question 13
0 out of 2 points
Who proposes corporate strategies, financial and long-term plans and annual goals?
Answer
· Question 14
0 out of 2 points
Which stakeholders gain importance under the resource distribution perspective of governance?
Answer
· Question 15
0 out of 2 points
Naming a member of the richest family in town to the HCO’s board of directors is an example of which perspective of governance?
Answer
· Question 16
2 out of 2 points
Procedures that explain how to carry out elements of care describe which type of protocol?
Answer
· Question 17
0 out of 2 points
The guideline development process which consists of reviewing and revising published guidelines has the advantage of:
Answer
· Question 18
0 out of 2 points
What would be an example of an HCO’s patient-centered contribution to excellent health care?
Answer
· Question 19
2 out of 2 points
Formally established expectations that define the normal steps in the care of a clinically related group of patients describe which type of protocol?
Answer
· Question 20
0 out of 2 points
Why would an HCO advertise its core values?
Answer
· Question 21
0 out of 2 points
Systematically developed statements that assist practitioner and patient decisions about appropriate healthcare for specific clinical circumstances are called:
Answer
· Question 22
2 out of 2 points
What is the first purpose of clinical care in a community HCO?
Answer
· Question 23
0 out of 2 points
What type of process systematically employs a trial and error mechanism that recognizes uncertainty?
Answer
· Question 24
2 out of 2 points
What guideline design shows the sequencing and conditional relationships of each step?
Answer
· Question 25
0 out of 2 points
What is an advantage of a formal affiliation with a larger health care center over individual patient referrals to specialists?
Answer
· Question 26
0 out of 2 points
What are expectations for the care of an individual patient based on an assessment of individual needs?
Answer
· Question 27
0 out of 2 points
What are unique guideline comparisons that cover similar topics and highlight areas of similarity and differences?
Answer
· Question 28
0 out of 2 points
An example of what an HCO must do to improve clinical performance is:
Answer
· Question 29
0 out of 2 points
What is an example of what an HCO must do to improve community health?
Answer
· Question 30
0 out of 2 points
What makes recording patient information faster and more complete, and includes safeguards to improve accuracy?
Answer
quiz 4
· Question 1
0 out of 2 points
Using the community epidemiologic planning equation #1, for CSSs drawing directly from the community, what does the population figure forecast?
Answer
· Question 2
0 out of 2 points
Responsive listening by senior management that includes CSSs should result in what benefit for CSS associates?
Answer
Correct Answer:
· Question 3
2 out of 2 points
Market share is a measure of which operational dimension for the CSS?
Answer
· Question 4
2 out of 2 points
Hematology, radiography, wound care, physical therapy and social services are examples of:
Answer
· Question 5
2 out of 2 points
Who defends the needs of the CSS?
Answer
· Question 6
2 out of 2 points
What proposals are for new or replacement capital equipment or major revisions of service?
Answer
· Question 7
2 out of 2 points
The best possibility for formal CSS affiliation would be:
Answer
· Question 8
0 out of 2 points
Patient management protocols control effectiveness because they specify when CSSs are required, optional or not recommended, thus allow the HCO to measure:
Answer
· Question 9
0 out of 2 points
What budget process role would an HCO manager responsible for the CSS be expected to do?
Answer
· Question 10
0 out of 2 points
What is one tactic that can be used to improve CSS performance?
Answer
· Question 11
0 out of 2 points
Caregiver reliance on CSS expertise when questions arise about individual patients is an example of what kind of assistance provided by the CSS?
Answer
· Question 12
2 out of 2 points
What is the purpose of clinical support service?
Answer
· Question 13
0 out of 2 points
In which type of contractual arrangement with a CSS would the HCO own and operate the facility with professional guidance provided by contract with physician corporations?
Answer
· Question 14
0 out of 2 points
Justification for capital investment should be based on:
Answer
· Question 15
0 out of 2 points
What is a measure of CSS quality?
Answer
quiz 5
• Question 1
2 out of 2 points
What is a good indicator of unmet demand?
Answer
• Question 2
2 out of 2 points
What do the strategic performance measures used in community health strategies emphasize?
Answer
• Question 3
2 out of 2 points
Why should a needs assessment be done comprehensively?
Answer
• Question 4
0 out of 2 points
Which of the following is an example of a prevention site that provides continuing care?
Answer
• Question 5
2 out of 2 points
What is a diverse set of clinical events that includes critical primary, secondary and tertiary preventive care as well as more routine support for minor illness and trauma?
Answer
• Question 6
0 out of 2 points
What is used as the measure of success for many primary prevention programs?
Answer
• Question 7
2 out of 2 points
Which is an example of the secondary prevention level used in the early stage identification of disease?
Answer
• Question 8
2 out of 2 points
Conducting ongoing reviews of community health performance is an example of which function that implements a community health mission?
Answer
• Question 9
0 out of 2 points
Data for the quality assessment of patient care at nursing homes, home health agencies, hospitals and kidney dialysis facilities are drawn from:
Answer
• Question 10
0 out of 2 points
Building stakeholder consensus around the implications of expanded mission is an example of which function that implements a community health mission?
Answer
• Question 11
2 out of 2 points
The most effective community advocacy groups have been:
Answer
• Question 12
2 out of 2 points
Which level of disease prevention is most cost effective?
Answer
• Question 13
2 out of 2 points
Health information from which source is virtually always public?
Answer
• Question 14
0 out of 2 points
The community health concept is cost effective only if:
Answer
• Question 15
0 out of 2 points
How are individual community health programs measured to provide evidence for supporting their existence?
Answer
quiz 6
• Question 1
2 out of 2 points
Why is the establishment of standard definitions necessary?
Answer
• Question 2
0 out of 2 points
Why would an archive of performance data be used?
Answer
• Question 3
2 out of 2 points
What is the statistical technique that uses specification to remove variation caused by differences in the relative size of subset populations?
Answer
• Question 4
2 out of 2 points
Since infant birth weight is affected by socioeconomic characteristics, to make month-to-month comparisons of low birth rate baby counts more reliable:
Answer
• Question 5
0 out of 2 points
Which step in the knowledge management planning process would come before the others?
Answer
• Question 6
2 out of 2 points
What is the purpose of knowledge management?
Answer
• Question 7
2 out of 2 points
System attacks are a measure of which KM function?
Answer
• Question 8
0 out of 2 points
Who should periodically audit the security function of a KM unit?
Answer
• Question 9
0 out of 2 points
What is a statistical analysis that identifies values for a measure by defined subsets of a population to measure the extent to which the values change across the sets?
Answer
• Question 10
0 out of 2 points
Preventing the inference about individuals based on aggregate data can be prevented by:
Answer
• Question 11
0 out of 2 points
Which is an example of assistance from outside contractors?
Answer
• Question 12
0 out of 2 points
Whose duty is it to convince others of the power of information and encourage them to use it effectively?
Answer
• Question 13
0 out of 2 points
What is an outdated computer software or system that lacks the features found in more current versions?
Answer
• Question 14
0 out of 2 points
The growth of telemedicine promoted the increased use of what communication media?
Answer
• Question 15
0 out of 2 points
“Is the price what is billed or what is collected?” is an example of:
Answer
• Question 16
2 out of 2 points
Education and training, licensure and experience requirements are part of which recruitment activity?
Answer
• Question 17
2 out of 2 points
What can force an HCO to make an involuntary reduction in its workforce?
Answer
• Question 18
0 out of 2 points
What program’s purpose is to retain customer loyalty in situations where the organization has failed?
Answer
• Question 19
2 out of 2 points
What is offered to persons being involuntarily terminated through reductions in the workforce?
Answer
• Question 20
2 out of 2 points
Which employee service has been shown to reduce absenteeism?
Answer
• Question 21
0 out of 2 points
Which of the following is an example of the workforce development function of HRM?
Answer
• Question 22
0 out of 2 points
In leadership development, which associates are offered extra learning opportunities through special assignments, expanded mentoring and committee involvement?
Answer
• Question 23
2 out of 2 points
Health-risk screening, smoking cessation and nutritional/exercise programs are examples of what common workforce maintenance program?
Answer
• Question 24
0 out of 2 points
Which protocol for recruitment and selection controls the size of the associate force and protects against improper employment?
Answer
• Question 25
2 out of 2 points
How often should a workforce plan be updated?
Answer
• Question 26
2 out of 2 points
Evidence from other fields suggests that employee loyalty is important to sustain:
Answer
• Question 27
2 out of 2 points
Which core file of HRM knowledge management provides tax and employment data aggregated for descriptions?
Answer
• Question 28
0 out of 2 points
Who is responsible for ensuring that contract workers have been hired according to federal regulations?
Answer
• Question 29
2 out of 2 points
What legislation mandates workers’ compensation for injury?
Answer
• Question 30
0 out of 2 points
The purpose of human resources management is to increase the contribution of the human resource to the HCO’s mission by:
Answer
quiz 7
Question 1
2 out of 2 points
What is an example of the enhanced environmental management function of environment-of-care services?
Answer
• Question 2
2 out of 2 points
What program protects persons and property from fire hazards?
Answer
• Question 3
2 out of 2 points
What is the purpose of environment-of-care management?
Answer
• Question 4
2 out of 2 points
What program keeps a record of adverse or unexpected events obtained from associate reports, security reports, notes made during rounds and responsive listening?
Answer
• Question 5
2 out of 2 points
What is a characteristic of high quality security services?
Answer
• Question 6
2 out of 2 points
What is a method of sorting patients according to needs for various levels of resources?
Answer
:
• Question 7
2 out of 2 points
How does a facility attain the goal of having patients, visitors and staff perceive the environment positively or neutrally?
Answer
• Question 8
0 out of 2 points
Security guards, parking, signage and cafeteria services are part of which function of environment-of-care services?
Answer
• Question 9
0 out of 2 points
Who manages the acquisition, maintenance and replacement of equipment such as magnetic resonance imaging machines and ultrasounds?
Answer
• Question 10
0 out of 2 points
Four basic approaches to managing hazardous materials are to restrict exposure at the source, clean and remove hazardous substances, attend to anyone actually exposed to hazardous substances and:
Answer
• Question 11
0 out of 2 points
When building or changing the use of space in a facility, what is a way to minimize costly change orders?
Answer
• Question 12
0 out of 2 points
Who maintains a disaster-preparedness website that contains an analysis of needs in the first 48 hours after a terrorist attack?
Answer
• Question 13
2 out of 2 points
What is the least expensive way of solving space needs?
Answer
• Question 14
2 out of 2 points
Who is responsible for assigning space, permitting occupancy and controlling access to that space?
Answer
• Question 15
0 out of 2 points
Which program involves the inventory of potentially dangerous equipment?
Answer
• Question 16
0 out of 2 points
What are entries to a patient ledger of charges for a specific healthcare service?
Answer
• Question 17
0 out of 2 points
What is the purpose of the finance system?
Answer
• Question 18
0 out of 2 points
What is the aggregate of accountability-center expenditure budgets plus the corporate revenue budget?
Answer
• Question 19
0 out of 2 points
What is the record of all of a firm’s transactions, most often referring to fixed and collective assets that must be allocated to operational units?
Answer
• Question 20
0 out of 2 points
What is the illegal practice called upcoding?
Answer
• Question 21
0 out of 2 points
What is bad debt?
Answer
• Question 22
0 out of 2 points
What is one objective of activity-based costing?
Answer
• Question 23
0 out of 2 points
What budget deals with the expectation of future financial performance?
Answer
• Question 24
0 out of 2 points
What would be the purpose of developing pricing strategy and supporting specific price negotiations?
Answer
• Question 25
0 out of 2 points
Which auditing activity ensures compliance with law and regulation?
Answer
• Question 26
0 out of 2 points
Which analysis is often used to forecast trends in demand or efficiency?
Answer
• Question 27
2 out of 2 points
What is usually the greatest risk to physical assets such as cash, securities and receivables?
Answer
• Question 28
0 out of 2 points
What is a process of restructuring transaction data to support monitoring, planning, setting expectations and improving the performance of accountability centers?
Answer
• Question 29
0 out of 2 points
What benchmarks can be applied to long-term assets and liabilities?
Answer
• Question 30
2 out of 2 points
Income from investments in securities would be an example of what type of revenue?
Answer
quiz 8
What is a government-issued permission to proceed with capital investment required by many states?
Answer
· Question 2
0 out of 2 points
The count of user requests from a log of assignments is an example of operational performance measures for which dimension of internal consulting?
Answer
· Question 3
0 out of 2 points
Which is a function of internal consulting support of improvement projects?
Answer
· Question 4
2 out of 2 points
An examination of how groups differ in performance characteristics is called:
Answer
· Question 5
0 out of 2 points
How can external causes of variation be identified?
Answer
· Question 6
0 out of 2 points
Which of the following is an example of the evaluation of technical proficiency?
Answer
· Question 7
0 out of 2 points
What is the most critical role of internal consulting?
Answer
· Question 8
0 out of 2 points
Once operating units develop OFI proposals, what is the first step in the programmatic capital review process?
Answer
· Question 9
0 out of 2 points
A method of identifying significant changes in measures subject to random variation is called:
Answer
· Question 10
0 out of 2 points
What function of internal consulting involves the refinement of data to remove extraneous variation?
Answer
· Question 11
0 out of 2 points
The OHRP definition of quality improvement activities includes activities conducted by institutions whose purposes are limited to implementing a practice to improve the quality of patient care and:
Answer
· Question 12
0 out of 2 points
What type of analysis studies the impact of alternative forecasts, usually developing most favorable, expected and least favorable scenarios to show the robustness of a proposal?
Answer
· Question 13
0 out of 2 points
Which is an example of an operational performance measure of productivity?
Answer
· Question 14
0 out of 2 points
What is an advantage of internal consulting as a clearinghouse?
Answer
· Question 15
0 out of 2 points
Which question is designed to monitor the performance of an internal consulting team?
Answer
What is a formal legal entity that reaches across the panorama of medicine, other clinical disciplines and business to identify and deliver care to its community?
• Question 2
2 out of 2 points
Government approval to perform specified activities is called:
• Question 3
0 out of 2 points
Agreed-on methods for each task in the care process is the definition of:
• Question 4
0 out of 2 points
Pediatrics, obstetrics, psychiatry and rehabilitation are examples of which component of a healthcare organization?
• Question 5
2 out of 2 points
A unit within an HCO that relies on another unit for service is considered a:
• Question 6
2 out of 2 points
What are individuals or groups that have a direct interest in an organization’s success?
Answer
• Question 7
2 out of 2 points
Physicians in family practice, midwives and nurse practitioners are examples of providers who provide initial contact with a patient. These are called:
• Question 8
0 out of 2 points
What type of hospital is excluded from counts of community hospitals?
• Question 9
0 out of 2 points
The ultimate source of stakeholders’ power is the marketplace where influence is exercised through:
• Question 10
0 out of 2 points
What type of provider manages broad categories of hospitalized patients?
• Question 11
0 out of 2 points
Which teams within a healthcare organization protect the HCO’s culture and tangible resources?
• Question 12
2 out of 2 points
What are healthcare organizations that operate multiple service units under a single ownership?
• Question 13
0 out of 2 points
What is a state-issued approval for new services and construction of hospitals?
.
• Question 14
0 out of 2 points
Which moral concept behind an HCOs mission, vision and values is defined as a commitment to the patient’s right to decide his or her own course?
• Question 15
0 out of 2 points
The focus of strategic activities is:
quiz 2
· Question 1
0 out of 2 points
What agent of the HCO’s governing board holds the formal accountability for the entire organization?
Answer
· Question 2
0 out of 2 points
One purpose of cultural leadership is to sustain an environment where all associates are:
Answer
· Question 3
2 out of 2 points
Having requisite abilities that result in effective action and superior job performance is the definition of:
Answer
· Question 4
2 out of 2 points
Providing training in job processes not only makes an associate more competent, but it also makes him or her more:
Answer
· Question 5
2 out of 2 points
WHat is an example of collective leadership assessment activities?
Answer
· Question 6
2 out of 2 points
Asking employment applicants to read and accept a HCO’s mission and values before turning in an application is an example of which approach to cultural leadership?
Answer
· Question 7
0 out of 2 points
Why implement a “Caught in the Act” program?
Answer
· Question 8
0 out of 2 points
What function of cultural leadership is represented by associate roles on process improvement teams?
Answer
· Question 9
0 out of 2 points
Which of the following is an output-oriented measure of leadership function?
Answer
· Question 10
0 out of 2 points
Promotion to any leadership position is based on demonstrated superiority in relevant subordinate positions and:
Answer
· Question 11
0 out of 2 points
What is the purpose of a PIT?
Answer
· Question 12
0 out of 2 points
What is the intent of a “Caught in the Act” program?
Answer
· Question 13
2 out of 2 points
The biggest barriers to advancement in an HCO leadership career path may be:
Answer
· Question 14
0 out of 2 points
Across the disciplines of nursing management, public health and health-services management, competencies such as finance/business acumen, clinical knowledge and quality improvements are:
Answer
· Question 15
0 out of 2 points
Of the following measures, which is an output-oriented measure of leadership function?
Answer
· Question 16
0 out of 2 points
Which leadership level provides the fact base for all goal-setting activities?
Answer
· Question 17
2 out of 2 points
Performance measures that reflect the processes they purport to measure are considered:
Answer
· Question 18
2 out of 2 points
To be successful, accountability must pass the test of control, which means:
Answer
· Question 19
0 out of 2 points
What is the statistical analysis and forecast of the community’s health needs?
Answer
· Question 20
0 out of 2 points
What is a source of quality-of-care measures?
Answer
· Question 21
0 out of 2 points
One criterion for all knowledge, whether electronically or conventionally distributed is protection. This means that:
Answer
· Question 22
0 out of 2 points
What are performance measures for the responsive communication function?
Answer
· Question 23
0 out of 2 points
Looking up clinical procedures or coaching a new manager are examples of what type of training?
Answer
· Question 24
2 out of 2 points
What is the purpose of operational leadership?
Answer
· Question 25
0 out of 2 points
Monitoring stakeholder groups to identify changes in needs and desires is an activity attributable to which function that sustains operational infrastructure?
Answer
· Question 26
0 out of 2 points
Conflicts can be anticipated in any process improvement team progress. How are they best handled?
Answer
· Question 27
2 out of 2 points
What is a reporting and communication system that links each operating unit to the governing board, usually by grouping similar centers together under middle management?
Answer
· Question 28
0 out of 2 points
Which is a requirement of boundary spanning?
Answer
· Question 29
0 out of 2 points
What type of data are commonly obtained from the U.S. Census Bureau?
Answer
· Question 30
0 out of 2 points
What element is mistakenly cited as a requirement for the transition to evidence-based management, but in actuality is not a requirement?
Answer
quiz 3
1
0 out of 2 points
What is the proper goal for measurement of patient safety violations?
Answer
· Question 2
0 out of 2 points
What board membership qualification serves to enhance the credibility of the individual?
Answer
· Question 3
2 out of 2 points
A real or potential personal financial benefit that may accrue from a given board decision is called:
Answer
· Question 4
0 out of 2 points
What committee manages the board’s self-evaluation and resolves issues of conflict of interest?
Answer
· Question 5
0 out of 2 points
Which is an alternative approach to improving the profile of opportunities reflected in an environmental assessment?
Answer
· Question 6
2 out of 2 points
An HCO’s strategic foundation is defined by ongoing sets of specific decisions that must be a timely response to stakeholders’ changing needs. How is a successful decision measured?
Answer
· Question 7
0 out of 2 points
Most HCOs have self-perpetuating boards which means:
Answer
· Question 8
2 out of 2 points
Which is a model of a specific strategy or function that guides the design, operations and goal setting of an HCO?
Answer
· Question 9
0 out of 2 points
A review of management compensation and incentives, evaluation of the competencies of management, identification of individual improvement opportunities and plans for skill enhancement are part of which plan?
Answer
· Question 10
2 out of 2 points
Incentive compensation should be based on:
Answer
· Question 11
0 out of 2 points
What is used to identify immediate financial needs?
Answer
· Question 12
0 out of 2 points
Which type of question is used in strategic scenarios dealing with insurers?
Answer
· Question 13
0 out of 2 points
Who proposes corporate strategies, financial and long-term plans and annual goals?
Answer
· Question 14
0 out of 2 points
Which stakeholders gain importance under the resource distribution perspective of governance?
Answer
· Question 15
0 out of 2 points
Naming a member of the richest family in town to the HCO’s board of directors is an example of which perspective of governance?
Answer
· Question 16
2 out of 2 points
Procedures that explain how to carry out elements of care describe which type of protocol?
Answer
· Question 17
0 out of 2 points
The guideline development process which consists of reviewing and revising published guidelines has the advantage of:
Answer
· Question 18
0 out of 2 points
What would be an example of an HCO’s patient-centered contribution to excellent health care?
Answer
· Question 19
2 out of 2 points
Formally established expectations that define the normal steps in the care of a clinically related group of patients describe which type of protocol?
Answer
· Question 20
0 out of 2 points
Why would an HCO advertise its core values?
Answer
· Question 21
0 out of 2 points
Systematically developed statements that assist practitioner and patient decisions about appropriate healthcare for specific clinical circumstances are called:
Answer
· Question 22
2 out of 2 points
What is the first purpose of clinical care in a community HCO?
Answer
· Question 23
0 out of 2 points
What type of process systematically employs a trial and error mechanism that recognizes uncertainty?
Answer
· Question 24
2 out of 2 points
What guideline design shows the sequencing and conditional relationships of each step?
Answer
· Question 25
0 out of 2 points
What is an advantage of a formal affiliation with a larger health care center over individual patient referrals to specialists?
Answer
· Question 26
0 out of 2 points
What are expectations for the care of an individual patient based on an assessment of individual needs?
Answer
· Question 27
0 out of 2 points
What are unique guideline comparisons that cover similar topics and highlight areas of similarity and differences?
Answer
· Question 28
0 out of 2 points
An example of what an HCO must do to improve clinical performance is:
Answer
· Question 29
0 out of 2 points
What is an example of what an HCO must do to improve community health?
Answer
· Question 30
0 out of 2 points
What makes recording patient information faster and more complete, and includes safeguards to improve accuracy?
Answer
quiz 4
· Question 1
0 out of 2 points
Using the community epidemiologic planning equation #1, for CSSs drawing directly from the community, what does the population figure forecast?
Answer
· Question 2
0 out of 2 points
Responsive listening by senior management that includes CSSs should result in what benefit for CSS associates?
Answer
Correct Answer:
· Question 3
2 out of 2 points
Market share is a measure of which operational dimension for the CSS?
Answer
· Question 4
2 out of 2 points
Hematology, radiography, wound care, physical therapy and social services are examples of:
Answer
· Question 5
2 out of 2 points
Who defends the needs of the CSS?
Answer
· Question 6
2 out of 2 points
What proposals are for new or replacement capital equipment or major revisions of service?
Answer
· Question 7
2 out of 2 points
The best possibility for formal CSS affiliation would be:
Answer
· Question 8
0 out of 2 points
Patient management protocols control effectiveness because they specify when CSSs are required, optional or not recommended, thus allow the HCO to measure:
Answer
· Question 9
0 out of 2 points
What budget process role would an HCO manager responsible for the CSS be expected to do?
Answer
· Question 10
0 out of 2 points
What is one tactic that can be used to improve CSS performance?
Answer
· Question 11
0 out of 2 points
Caregiver reliance on CSS expertise when questions arise about individual patients is an example of what kind of assistance provided by the CSS?
Answer
· Question 12
2 out of 2 points
What is the purpose of clinical support service?
Answer
· Question 13
0 out of 2 points
In which type of contractual arrangement with a CSS would the HCO own and operate the facility with professional guidance provided by contract with physician corporations?
Answer
· Question 14
0 out of 2 points
Justification for capital investment should be based on:
Answer
· Question 15
0 out of 2 points
What is a measure of CSS quality?
Answer
quiz 5
• Question 1
2 out of 2 points
What is a good indicator of unmet demand?
Answer
• Question 2
2 out of 2 points
What do the strategic performance measures used in community health strategies emphasize?
Answer
• Question 3
2 out of 2 points
Why should a needs assessment be done comprehensively?
Answer
• Question 4
0 out of 2 points
Which of the following is an example of a prevention site that provides continuing care?
Answer
• Question 5
2 out of 2 points
What is a diverse set of clinical events that includes critical primary, secondary and tertiary preventive care as well as more routine support for minor illness and trauma?
Answer
• Question 6
0 out of 2 points
What is used as the measure of success for many primary prevention programs?
Answer
• Question 7
2 out of 2 points
Which is an example of the secondary prevention level used in the early stage identification of disease?
Answer
• Question 8
2 out of 2 points
Conducting ongoing reviews of community health performance is an example of which function that implements a community health mission?
Answer
• Question 9
0 out of 2 points
Data for the quality assessment of patient care at nursing homes, home health agencies, hospitals and kidney dialysis facilities are drawn from:
Answer
• Question 10
0 out of 2 points
Building stakeholder consensus around the implications of expanded mission is an example of which function that implements a community health mission?
Answer
• Question 11
2 out of 2 points
The most effective community advocacy groups have been:
Answer
• Question 12
2 out of 2 points
Which level of disease prevention is most cost effective?
Answer
• Question 13
2 out of 2 points
Health information from which source is virtually always public?
Answer
• Question 14
0 out of 2 points
The community health concept is cost effective only if:
Answer
• Question 15
0 out of 2 points
How are individual community health programs measured to provide evidence for supporting their existence?
Answer
quiz 6
• Question 1
2 out of 2 points
Why is the establishment of standard definitions necessary?
Answer
• Question 2
0 out of 2 points
Why would an archive of performance data be used?
Answer
• Question 3
2 out of 2 points
What is the statistical technique that uses specification to remove variation caused by differences in the relative size of subset populations?
Answer
• Question 4
2 out of 2 points
Since infant birth weight is affected by socioeconomic characteristics, to make month-to-month comparisons of low birth rate baby counts more reliable:
Answer
• Question 5
0 out of 2 points
Which step in the knowledge management planning process would come before the others?
Answer
• Question 6
2 out of 2 points
What is the purpose of knowledge management?
Answer
• Question 7
2 out of 2 points
System attacks are a measure of which KM function?
Answer
• Question 8
0 out of 2 points
Who should periodically audit the security function of a KM unit?
Answer
• Question 9
0 out of 2 points
What is a statistical analysis that identifies values for a measure by defined subsets of a population to measure the extent to which the values change across the sets?
Answer
• Question 10
0 out of 2 points
Preventing the inference about individuals based on aggregate data can be prevented by:
Answer
• Question 11
0 out of 2 points
Which is an example of assistance from outside contractors?
Answer
• Question 12
0 out of 2 points
Whose duty is it to convince others of the power of information and encourage them to use it effectively?
Answer
• Question 13
0 out of 2 points
What is an outdated computer software or system that lacks the features found in more current versions?
Answer
• Question 14
0 out of 2 points
The growth of telemedicine promoted the increased use of what communication media?
Answer
• Question 15
0 out of 2 points
“Is the price what is billed or what is collected?” is an example of:
Answer
• Question 16
2 out of 2 points
Education and training, licensure and experience requirements are part of which recruitment activity?
Answer
• Question 17
2 out of 2 points
What can force an HCO to make an involuntary reduction in its workforce?
Answer
• Question 18
0 out of 2 points
What program’s purpose is to retain customer loyalty in situations where the organization has failed?
Answer
• Question 19
2 out of 2 points
What is offered to persons being involuntarily terminated through reductions in the workforce?
Answer
• Question 20
2 out of 2 points
Which employee service has been shown to reduce absenteeism?
Answer
• Question 21
0 out of 2 points
Which of the following is an example of the workforce development function of HRM?
Answer
• Question 22
0 out of 2 points
In leadership development, which associates are offered extra learning opportunities through special assignments, expanded mentoring and committee involvement?
Answer
• Question 23
2 out of 2 points
Health-risk screening, smoking cessation and nutritional/exercise programs are examples of what common workforce maintenance program?
Answer
• Question 24
0 out of 2 points
Which protocol for recruitment and selection controls the size of the associate force and protects against improper employment?
Answer
• Question 25
2 out of 2 points
How often should a workforce plan be updated?
Answer
• Question 26
2 out of 2 points
Evidence from other fields suggests that employee loyalty is important to sustain:
Answer
• Question 27
2 out of 2 points
Which core file of HRM knowledge management provides tax and employment data aggregated for descriptions?
Answer
• Question 28
0 out of 2 points
Who is responsible for ensuring that contract workers have been hired according to federal regulations?
Answer
• Question 29
2 out of 2 points
What legislation mandates workers’ compensation for injury?
Answer
• Question 30
0 out of 2 points
The purpose of human resources management is to increase the contribution of the human resource to the HCO’s mission by:
Answer
quiz 7
Question 1
2 out of 2 points
What is an example of the enhanced environmental management function of environment-of-care services?
Answer
• Question 2
2 out of 2 points
What program protects persons and property from fire hazards?
Answer
• Question 3
2 out of 2 points
What is the purpose of environment-of-care management?
Answer
• Question 4
2 out of 2 points
What program keeps a record of adverse or unexpected events obtained from associate reports, security reports, notes made during rounds and responsive listening?
Answer
• Question 5
2 out of 2 points
What is a characteristic of high quality security services?
Answer
• Question 6
2 out of 2 points
What is a method of sorting patients according to needs for various levels of resources?
Answer
:
• Question 7
2 out of 2 points
How does a facility attain the goal of having patients, visitors and staff perceive the environment positively or neutrally?
Answer
• Question 8
0 out of 2 points
Security guards, parking, signage and cafeteria services are part of which function of environment-of-care services?
Answer
• Question 9
0 out of 2 points
Who manages the acquisition, maintenance and replacement of equipment such as magnetic resonance imaging machines and ultrasounds?
Answer
• Question 10
0 out of 2 points
Four basic approaches to managing hazardous materials are to restrict exposure at the source, clean and remove hazardous substances, attend to anyone actually exposed to hazardous substances and:
Answer
• Question 11
0 out of 2 points
When building or changing the use of space in a facility, what is a way to minimize costly change orders?
Answer
• Question 12
0 out of 2 points
Who maintains a disaster-preparedness website that contains an analysis of needs in the first 48 hours after a terrorist attack?
Answer
• Question 13
2 out of 2 points
What is the least expensive way of solving space needs?
Answer
• Question 14
2 out of 2 points
Who is responsible for assigning space, permitting occupancy and controlling access to that space?
Answer
• Question 15
0 out of 2 points
Which program involves the inventory of potentially dangerous equipment?
Answer
• Question 16
0 out of 2 points
What are entries to a patient ledger of charges for a specific healthcare service?
Answer
• Question 17
0 out of 2 points
What is the purpose of the finance system?
Answer
• Question 18
0 out of 2 points
What is the aggregate of accountability-center expenditure budgets plus the corporate revenue budget?
Answer
• Question 19
0 out of 2 points
What is the record of all of a firm’s transactions, most often referring to fixed and collective assets that must be allocated to operational units?
Answer
• Question 20
0 out of 2 points
What is the illegal practice called upcoding?
Answer
• Question 21
0 out of 2 points
What is bad debt?
Answer
• Question 22
0 out of 2 points
What is one objective of activity-based costing?
Answer
• Question 23
0 out of 2 points
What budget deals with the expectation of future financial performance?
Answer
• Question 24
0 out of 2 points
What would be the purpose of developing pricing strategy and supporting specific price negotiations?
Answer
• Question 25
0 out of 2 points
Which auditing activity ensures compliance with law and regulation?
Answer
• Question 26
0 out of 2 points
Which analysis is often used to forecast trends in demand or efficiency?
Answer
• Question 27
2 out of 2 points
What is usually the greatest risk to physical assets such as cash, securities and receivables?
Answer
• Question 28
0 out of 2 points
What is a process of restructuring transaction data to support monitoring, planning, setting expectations and improving the performance of accountability centers?
Answer
• Question 29
0 out of 2 points
What benchmarks can be applied to long-term assets and liabilities?
Answer
• Question 30
2 out of 2 points
Income from investments in securities would be an example of what type of revenue?
Answer
quiz 8
What is a government-issued permission to proceed with capital investment required by many states?
Answer
· Question 2
0 out of 2 points
The count of user requests from a log of assignments is an example of operational performance measures for which dimension of internal consulting?
Answer
· Question 3
0 out of 2 points
Which is a function of internal consulting support of improvement projects?
Answer
· Question 4
2 out of 2 points
An examination of how groups differ in performance characteristics is called:
Answer
· Question 5
0 out of 2 points
How can external causes of variation be identified?
Answer
· Question 6
0 out of 2 points
Which of the following is an example of the evaluation of technical proficiency?
Answer
· Question 7
0 out of 2 points
What is the most critical role of internal consulting?
Answer
· Question 8
0 out of 2 points
Once operating units develop OFI proposals, what is the first step in the programmatic capital review process?
Answer
· Question 9
0 out of 2 points
A method of identifying significant changes in measures subject to random variation is called:
Answer
· Question 10
0 out of 2 points
What function of internal consulting involves the refinement of data to remove extraneous variation?
Answer
· Question 11
0 out of 2 points
The OHRP definition of quality improvement activities includes activities conducted by institutions whose purposes are limited to implementing a practice to improve the quality of patient care and:
Answer
· Question 12
0 out of 2 points
What type of analysis studies the impact of alternative forecasts, usually developing most favorable, expected and least favorable scenarios to show the robustness of a proposal?
Answer
· Question 13
0 out of 2 points
Which is an example of an operational performance measure of productivity?
Answer
· Question 14
0 out of 2 points
What is an advantage of internal consulting as a clearinghouse?
Answer
· Question 15
0 out of 2 points
Which question is designed to monitor the performance of an internal consulting team?
Answer
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