23 Jun In most organizations today, employees s
In most organizations today, employees spend more time writing e-mail messages and memos than they spend writing anything else. Memos were always a favorite means of communication, but e-mail is rapidly becoming the communication medium of choice. This chapter provides students with a solid foundation in the hows and whys of planning, composing, and revising routine e-mail messages and memos.
Two important benefits of well-written documents are that (1) such messages are more likely to achieve their goals, and (2) they enhance the employees image within the organization.
As you read and study this chapter, be sure you know:
When you should use e-mail, when you should write a letter, when you should use a memo, and when you should talk face-to-face.
How an e-mail message should be organized.
What a subject line should and should not contain.
What is proper netiquette.
What an information or procedure e-mail is.
What constitutes a confirmation e-mail message or memo.
Your assignments for this chapter are Activity 7.1, p. 193 for 30 points and Activity 7.7, p. 195 for 20 points.
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