23 Jun ershey Foods implemented an Enterpr
ershey Foods implemented an Enterprise Resource Planning (ERP) System in 1999. Work on the system began in 1996.
Explain how Hershey evaluated the risk of setting up an ERP System. (SWAT)
Discuss the process used by Hersheys to implement an ERP System.
What role did management play in the decisions made regarding the software vendor that would be utilized in the implementation of an ERP System?
What circumstances led to the failure of Hershey Foods ERP implementation failure? Discuss in detail.
Discuss the problems encountered with fulfilling orders (processing and shipping) after the ERP system was implemented.
How did Hersheys resolve the problems with the ERP system?
What steps do you feel Hershey Company should have taken to prevent the problems?
Relate Hersheys problems in implementing an ERP system to what you have learned about AIS systems in this class.
If you had been hired to help implement the system, what recommendations would you have made to Hershey Foods to make sure the distribution of the Halloween candy would be timely?
Should Hershey Company have blamed lost earnings on the failure of the new ERP system?
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