27 Jun SUGGEST METHODS AN AIRLINE COULD USE TO INCREASE A CUSTOMERS PERCEPTION OF THE VALUE OF THE SERVICE
The more value the customer receives or expects from the service, the more patiently the customer will wait. Suggest methods an airline could use to increase a customers perception of the value of the service they receive at an airport check-in desk. Provide examples with your response.
Answer:
Customers always want to assume that the price they are asked to pay for a product or a service, correspond to the quality they receive. The quality of service should be able to fulfil the personal taste and requirement or the main reason they seek the product or service. In an airline business, they operate in shift of airlines that go to specific countries in specific days and hours. Therefore, when a customer comes to the company and finds that the time of the flight has not reached yet, the management should make him feel that he is valued to be
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