28 Jun AVIATION HUMAN CAPITAL & EMPLOYEE MANAGEMENT
Aviation Human Capital & Employee Management
Chapter Review Questions:
MTK: Part 2 & 3 (Page 38-95)
this is the name of the book: The New Managers Tool Kit: 21 Things You Need to Know to Hit the Ground Running by Grimme
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1. In your own words, briefly describe each of the five (5) root causes of performance problems AND describe or given an example of a solution to each of these performance problems. [20-points]
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2. In your own words, describe the difference between “performance problem coaching” and “developmental coaching?” [5-points]
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3. You are the manager for the Flight Attendants of UD-Air. One of your Flight Attendants has called in Sick and has taken more personal days off than any other Flight Attendant. This individual has also been late on more than three occasions in January. Your company standard is no more than one late-show per month. You have been asked to have a coaching session with this employee.
Based on the “Four Steps of Coaching or Mentoring Dialog,” write down the conversation/discussion you would have with this employee AND the things you would need to do before and after your meeting with this employee [15-points]
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4. Review the two coaching scenarios on page 106 108 in the book. Pick ONE (1) of those scenarios and very briefly answer all the questions posed right after the scenario. [30-points]
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5. In your own words, briefly describe or provide examples for THREE (3) out of the five groups/teams as described in tool #12. If you use examples, do not use the ones in the book and preferably use ones that are aviation related. [15-points]
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