28 Jun PAN C. (AC 21, 2.2, 2.3) (900 WORDS)
Write a report that:
ldentifies3 users of L&D services internal to your organisation
and for each of them 2 key needs
Explains how L&D can ensure the needs of these 3 service users are prioritised
effectively
Identifies 3 methods of communication to your service users and explain the advantages and disadvantages of each
Describes the key components of effective service delivery including building and maintaining good relationships, handling and
resolving complaints, dealing with difficult customers, timely service deliv ery, budget implications and continuous improvement.
Regards,
🙂
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