Business Communication Homework

Sylvia Manchester
765 Belle Fleur Blvd.
New Orleans, LA 70113
(504) 312-9504
smanchester@rcnmail.com
PERSONAL: Single, excellent health, 5’7”, 136 lbs.; hobbies include cooking, dancing, and reading.
JOB OBJECTIVE: To obtain a responsible position in marketing or sales with a good company.
EDUCATION: BA degree in biology, University of Louisiana, 1998.
Graduated with a 3.0 average. Member of the varsity cheerleading squad. President of Panhellenic League. Homecoming queen.
WORK EXPERIENCE
Fisher Scientific Instruments, 2004 to now, field sales representative. Responsible for calling on customers and explaining the features of Fisher’s line of laboratory instruments. Also responsible for writing sales letters, attending trade shows, and preparing weekly sales reports.
Fisher Scientific Instruments, 2001–2003, customer service representative. Was responsible for handling incoming phone calls from customers who had questions about delivery, quality, or operation of Fisher’s line of laboratory instruments. Also handled miscellaneous correspondence with customers.
Medical Electronics, Inc., 1998–2001, administrative assistant to the vice president of marketing. In addition to handling typical secretarial chores for the vice president of marketing, I was in charge of compiling the monthly sales reports, using figures provided by members of the field sales force. I also was given responsibility for doing various market research activities.
New Orleans Convention and Visitors Bureau, 1995–1998, summers, tour guide. During the summers of my college years, I led tours of New Orleans for tourists visiting the city. My duties included greeting conventioneers and their spouses at hotels, explaining the history and features of the city during an all-day sightseeing tour, and answering questions about New Orleans and its attractions. During my fourth summer with the bureau, I was asked to help train the new tour guides. I prepared a handbook that provided interesting facts about the various tourist attractions, as well as answers to the most commonly asked tourist questions. The Bureau was so impressed with the handbook they had it printed up so that it could be given as a gift to visitors.
University of Louisiana, 1995–1998, part-time clerk in admissions office. While I was a student in college, I worked 15 hours a week in the admissions office. My duties included filing, processing applications, and handling correspondence with high school students and administrators.

Application:
Read the résumé in the prompt and then (1) analyze at least five strengths and/or weaknesses of the information and (2) revise the résumé so that it follows the guidelines presented in this chapter.