11 Jul How to Troubleshoot Assignment
A user complains that he/she cannot access the internet or any shared folders or any shared printers and is very upset. As a computer technician what steps would you take to solve the problem?
Requirements:
· Provide two different scenarios of what the problem could be and explain how you would resolve it.
· When explaining how to resolve the issue, use step-by-step instructions of what to do to fix the problem.
· Also explain how you would react to the client and how you would calm him/her down.
· Diagrams are nice when explaining certain steps.
· Minimum 150 words.
How To Troubleshoot Document
Name: _____________________________________________________
Date: ______________________________________________________
| How To Troubleshoot Document: Evaluation Guidelines | ||
| Format | Format is easy to follow | /2 |
| Minimum 150 words | /2 | |
| Subject | Provides 2 scenarios and how to troubleshoot each issue | /6 |
| Explains how they would interact with the user | /2 | |
| Writing is clear, concise, and coherent. | /3 | |
| Source(s) is/are clearly and correctly, if informally, cited. | /1 | |
| Grammar | Half a mark will be deducted for each major grammatical error. | /4 |
| Total | /20 |
Due Date: Thursday March 16th 3pm mountain standard time
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