Operations Management Exam

12 Jul Operations Management Exam

School of Management

BSM 405: Operations Management

5 Credits

Effective: Fall 2013/2014

Faculty

Faculty Name: Debra Hildebrand

Contact Information:

dhildebrand@cityu.edu

(206) 302-8960

Course Description

BSM 405, Operations Management explores operations management in the manufacturing and service environments. Topics include: cost accounting information for improving efficiency, product and service quality, total quality management, project management, materials resource planning, value creation, supply chain management and economic value. Students will focus on how to apply these concepts to real world operation functions of both manufacturing and services.

Course Resources

Required and recommended resources to complete coursework and assignments are available from the Course Document Lookup.

CityU Learning Goals

This course supports the following City University learning goals:

· Critical thinking and information literacy

Course Outcomes

In this course, learners:

· Assess the importance of design quality through measurement and improvement techniques

· Create estimates of economic profit based on costs and sales data from example cases of product and service production environments

· Describe the elements of a master plan for capacity and facility planning

· Describe the relationship between customers, corporate management and value creation

· Develop schedule and cost estimates for a large production project in a corporate environment from production orders

· Forecast demand and translate that demand estimate into production orders

· Integrate aspects of materials purchasing and supplier relationships into operations planning

Core Concepts, Knowledge, and Skills

· Capacity Management

· Creating Quality

· Creating Value

· Decision Tree Analysis

· Determining and Managing Costs

· Determining Value

· Economic Value

· Facility Location and Layout

· Forecasting Demand

· Global Performance Measurement

· Inventory Management

· JIT Systems

· Managing Resources

· Measuring Quality

· MRP

· Operations as a Business Core Competency

· Process Design and Improvement

· Product and Service Life Cycles

· Production Technology

· Project Management

· Supply Chain Management

· Transportation

· Workforce Management

Overview of Course Grading

The grades earned for the course will be derived using City University of Seattle’s decimal grading system, based on the following:

Overview of Required Assignments	% of Final Grade
Case Analysis 1	20%
Case Analysis 2	20%
Case Analysis 3	20%
Final Exam	20%
Discussion Board/Participation	20%
TOTAL	100%

Specifics of Course Assignments

The instructor will provide grading rubrics that will provide more detail as to how this assignment will be graded.

Case Analysis 1

Hazel part 1 & 2. For this first case, the paper should include a summary of the entire case and responses to each of the questions. This case examines the operations function for a specific business and the current trends in that business that impact operations management decisions. Analysis concerns a general scenario involving discussions about customers, strategies, productions, and interactions with the local community. This case not only requires analysis using material from the textbook but also informed decision making based on facts, data, and research.

Components % of Grade Analysis 30% Content 30% Organization 20% Requirements 10% Writing Mechanics 10% TOTAL 100%

Case Analysis 2

Tip Top Markets. This case involves an analysis of quality and quality control solutions using various quality tools. The case analysis should be treated as a problem presented by a company’s top management for analysis and decision recommendations. Hence, it should demonstrate the qualities of thorough and relevant research, logically sound analysis, and focused professional writing. Students will prepare a executive summary, analysis with recommendations, and attachments of the data. 1. Executive Summary: This should be prepared as though it was being delivered to a high level executive and have a professional “look.” Outline the case, the case problem(s) and the recommendations. The executive summary should be concise (approximately one page). 2. Analysis: Discuss each problem for each recommendation. The analysis should demonstrate knowledge of the topic and the quality of the research. The analysis should demonstrate critical thinking skills, which may involve presenting multiple solutions to the problem, analyzing the strengths and weaknesses of each alternative solution, and then recommending the strongest alternative. The analysis should demonstrate the application of course material. 3. Attachments: Attach any relevant data and calculations that was used in the analysis.

Components % of Grade Writing Mechanics 10% Analysis 30% Critical thinking and information literacy 20% References 10% Content 30% TOTAL 100%

Case Analysis 3

Havey Industries. This case involves an inventory management system. The primary problem is stated in the case. As a consultant, make recommendations to management concerning this problem. Provide an Executive Summary similar in format to the one developed for Case 2. Use the Problem Solving Steps listed below to complete the analysis and to make the recommendations. Recommendations are not to be confused with suggested solution in step 6. Recommendations for the case problem will embody steps 6, 7 and 8. The following steps will be written in a professional format and be an attachment to the Executive Summary. PROBLEM SOLVING STEPS: Step 1: Summarize the Case • Take notes on events, issues, relationships, actions and reactions. • Write a summary focusing on key events, decisions, actions and counter actions. • Be succinct, avoid extraneous details. Step 2: Identify the central problem. • The problem is stated in the case. Restate it here in your own words. • It is important to note the difference between the primary problem and symptoms of this problem. Step 3: Justify problem. • Present factual evidence for the problem. • Inferences must be supported by the events in the case and logically drawn. • Use concepts from the course to help support your justification. Step 4: Identify potential solutions. • Document potential solutions (3-5) to the problem, ensuring that each logically flows from the problem definition. • Solutions should not be a series of steps. • Each solution must be a separate solution that, if implemented, will solve the problem on its own. • Each potential solution must be supported by logical reasoning and examples. • Potential solutions should reflect integration of course concepts. Step 5: Reframe (analyze) key elements of case, paying particular attention to the efficacy of your potential solutions (This does not need to be written into the report.). • Reframing is a re-capitulated summary that expresses your conclusions based on fact, inference, course concepts, and scholarly research. Step 6: Propose a specific solution. • Based on a review of the potential solutions, course concepts and scholarly research, select one of the solutions analyzed in step 4. Step 7: Justify your specific solution. • Fully support your solution in step 6 by citing course concepts, tools, outside research, etc. Step 8: Develop a plan for implementing (e.g., a Gantt chart) and evaluating (e.g., control plan) your proposed solution. • Any plan should be well documented and reflect support for your strategy and tactics from the course and reflect a clear understanding of the course’s central concepts.

Components % of Grade Writing Mechanics 10% Analysis 30% Content 30% References 10% Critical thinking and information literacy 20% TOTAL 100%

Final Exam

Students take a final exam in the course to reinforce the course materials. The final exam will test students’ ability to utilize operations management techniques to develop and create estimates, schedules, valuations, and assessments within a production environment.

Components % of Grade Operations Management Terminology 25% Problem Solving 25% Understanding & Connections 25% Completion of Explanations 25% TOTAL 100%

Discussion Board/Participation

Participation through online activities is an integral part of this course. To provide a structure for balanced participation and allow you to maximize the benefit of the online activities, it is required to follow these guidelines: 1)Post your responses to discussion questions in the first three days of the school week (Monday through Wednesday in online classes; various days in mixed-mode classes). 2)Post at least three or more thoughtful and topic-relevant comments to responses made by classmates on at least three different days of the school week. 3)Respond to any questions that your instructor has regarding your original post by the end of the school week.

Components % of Grade Meets requirements in a timely manner 20% Quality of responses 50% Quantity of responses 30% TOTAL 100%

Course Policies

Late Assignments

Late assignments will not be accepted – students must contact the instructor if they cannot provide an assignment on time.

Participation

Participation is key to this class. All students will be expected to contribute in the classroom, be prepared by reading the required texts and case studies and participating in the discussion boards.

Professional Writing

Assignments require error-free writing that uses standard English conventions and logical flow of organization to address topics clearly, completely, and concisely. CityU requires the use of APA style.

University Policies

You are responsible for understanding and adhering to all of City University of Seattle’s academic policies. The most current versions of these policies can be found in the University Catalog that is linked from the CityU Web site.

Scholastic Honesty

Scholastic honesty in students requires the pursuit of scholarly activity that is free from fraud, deception and unauthorized collaboration with other individuals. You are responsible for understanding CityU’s policy on scholastic honesty and adhering to its standards in meeting all course requirements. A complete copy of this policy can be found in the University Catalog in the section titled Scholastic Honesty under Student Rights & Responsibilities.

Attendance

Students taking courses in any format at the University are expected to be diligent in their studies and to attend class regularly.

Regular class attendance is important in achieving learning outcomes in the course and may be a valid consideration in determining the final grade. For classes where a physical presence is required, a student has attended if s/he is present at any time during the class session.  For online classes, a student has attended if s/he has posted or submitted an assignment. A complete copy of this policy can be found in the University Catalog in the section titled Attendance Policy for Mixed Mode, Online and Correspondence Courses.

Support Services

Disability Resources

If you are a student with a disability and you require an accommodation, please contact the Disability Resource Office as soon as possible. For additional information, please see the section in the University Catalog titled Students with Special Needs under Student Rights & Responsibilities.

Library Services

CityU librarians are available to help you find the resources and information you need to succeed in this course. Contact a CityU librarian through the Ask a Librarian service, or access library resources and services online, 24 hours a day, seven days a week.

Smarthinking

As a CityU student, you have access to 10 free hours of online tutoring offered through Smarthinking, including writing support, from certified tutors 24 hours a day, seven days a week. Contact CityU’s Student Support Center at help@cityu.edu to request your user name and password.

Access to the Internet is required.

All written assignments must be in Microsoft-Word-compatible formats.

See the library’s APA Style Guide tutorial for a list of resources that can help you use APA style.

BSM 405 Page 7 Effective: Fall 2013/2014