20 Jul IDENTIFY ONE OF THE KEY KNOWLEDGE MANAGEMENT (KM) BUSINESS PROBLEMS FACING TPMT FROM THE CASE STUDY.
You are a management consultant that has been assigned to work for TPMT to help develop systems
to manage and support knowledge sharing within the organisation to improve business
performance. One of the business owners has recently read an article on companies using Web 2.0
technologies to support knowledge management and is keen for you to explore this avenue. She has
asked you to produce a briefing document on the whether web 2.0 could be used effectively to help
address some of the problems the company is facing. Your document should:
1. Identify one of the key Knowledge Management (KM) business problems facing TPMT from
the case study. For the problem that you have identified justify why the problem should be
addressed to improve business performance.
2. Provide an overview of the characteristics of web 2.0 technologies
3. Identify three of the benefits and three of the challenges of applying web 2.0 technologies
to address the KM problem you have identified in part 1 of the question. You should use a
balance of examples from both practical business situations and academic papers to support
your argument and clearly identify connections between KM and use of Web 2.0.
4. Based on your findings in the first three parts of the question, propose a suitable knowledge
management system (KMS) to address the problem taking into account the size of the
company, stakeholders and its operations. Distinguish which parts of the system will be
supported with IT and how the non-IT parts (e.g. communities of practice) will be integrated
with an IT supported system in a way that will bring value to TPMT and its stakeholders.
Clearly state any reasoned assumptions you have made as part of your proposal such as
integration with existing systems or approximate costs or budget.
Managing Knowledge and Information Systems Assessment Jan 2014
Page 4 of 5
Student Marking Guide:
Use the sections indicated to help you structure your briefing document. Use the marks to help you
identify how much to write.
Section Question Marks Approach
Intro Short introduction to
areas covered in the
document
5
1 Business Problem 15 For excellent performance the student
must be clear on the reason why the
problem needs to be addressed to improve
business performance.
2 Web 2.0 Overview 10 For excellent performance the student
must provide a clear overview of Web 2.0
using a range of reputable sources that
have been properly referenced using
Harvard referencing system
3 Benefits and challenges 30 For excellent performance the student
must identify three benefits and three
challenges of using web 2.0 to address the
problem identified in section 1. The
benefits and challenges identified will be
supported with evidence from both
academic and business practice
4 System proposal 30 For excellent performance the KMS
proposed, IT and non-IT parts, must be
made clear and should be connected to
the business problem and likely budget of
a small company.
(none ) Use of relevant literature
and structure
10 Up to 10 Marks can be awarded for the
entire task for overall structure, strength
of argument, referencing and use of
language including use of Harvard
Referencing System
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