Question 1. 1. Emotional Intelligence or EQ refers to: (Points : 2)
Being aware of your feelings Being able to understand how others feel without them having to spell it out Recognizing social norms for the expression of emotions All of the above
Question 2. 2. Emotions are shaped by: (Points : 2)
Engaging in dual perspective Monitoring our language use Perceptions All of the above
Question 3. 3. Framing rules (Points : 2)
Define the emotional meaning of a situation What we have a right to feel in a situation Tell us what we are expected to feel in a situation Tell us what others want us to feel in a situation
Question 4. 4. Barry is really sad that he recently lost his job. However, at his father’s 60th birthday party, he puts on a smile and pretends to be happy and engaged. Barry is engaging in: (Points : 2)
Dual perspective Deep acting Surface acting Emotional work
Question 5. 5. One reason we may not want to express how we feel is that we do not want others to have information about us that could influence how they treat us. This is best categorized as which of the reasons we may not express emotion? (Points : 2)
Cultural expectations Social expectations Self-protection Protecting others
Question 6. 6. Becky is practicing her school presentation with her best friend Stephanie. Becky stumbled a lot throughout her practice session and her claim was unclear, but Stephanie chooses not to tell her because she doesn’t want to upset her best friend. This example is best categorized as which of the reasons we may not express emotion? (Points : 2)
Cultural expectations Social expectations Self-protection Protecting others
Question 7. 7. When we use “you” language we are engaging in which of the ineffective expression of emotions? (Points : 2)
Counterfeit emotional language Not owning feelings Speaking in generalities Monitoring our self-talk
Question 8. 8. The first step in communicating emotions effectively is: (Points : 2)
Choosing whether and how to express emotions Own your feelings Monitor your self-talk Identify your emotions
Question 9. 9. When we try to convince ourselves that we should be happy about something when we are not we are not effectively applying which of the guidelines for communicating emotions effectively? (Points : 2)
Choosing whether and how to express emotions Own your feelings Monitor your self-talk Identify your emotions
Question 10. 10. The first step in responding sensitively when others communicate their emotions is to: (Points : 2)
Try to solve their problem Respond using generalizations Respond by showing a willingness to discuss emotional topics Discuss how your experiences relate to theirs
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