06 Aug Scenario
Due to recent natural and man-made disasters that have impacted healthcare technology and operations, the Chief Security Officer, (CSO) Robert Dumbar, has great concerns regarding the continuous operations of the Call Center Services (CCS) and the ability to restore all applications, equipment and data assets ASAP in the event of a natural or man-made disaster. At the request of the CSO, the IAS Director of OHCS, has organized an internal team to analyze the companies’ current Business Continuity / Disaster Recovery Plan (BC/DRP) and develop a formal BC/DRP strategy.
The focus of this request is to develop a BC/DRP strategy for the following departments:
- Data Forensics: Responsible for investigating fraudulent insurance claims; investigating and analyzing devices on a variety of operating systems; conducting complex digital forensic investigations.
- Network Security: Responsible for Wireless/Wired technologies, data engineering, network security controls and testing, data communications and Back-up/recovery processes.
- Healthcare Services: Responsible for customer services, healthcare plans communications and ensuring personal identifiable information is protected.
Assignment
Conduct research, exploring other company’s BC/DRP strategies including:
- Analysis of the continuous 24/7 operations of Customer Support processes.
- Analysis of the back-up strategy for applications and data.
Task: your analysis should focus on the Call Center Services being able to function at 100% capacity and then describe the back-up strategy current state as well as recommendations to improve the process.
Thinking each piece of analysis should include these 4 parts: 1. What’s the current state? 2. What’s the current state lacking? 3. Recommendations to improve current state/remediate deficiencies 4. References (in APA format).
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