09 Aug STR 581 Week 1 (1050 words excluding reference)
Compass Group USA is an organization that provides foodservice and support services to corporate cafeterias, arenas, museums, award winning restaurants and many other related businesses in the market place. It is a global leader as a contractor in foodservice but also in the hospitality market. The USA branch began in 1994 with the purchase of Canteen which was bringing in over $1 billion in US dollar revenue and the organization continues to grow dramatically.
Strategic Management Process
When reviewing this process, we first think of rules to follow or obey. However, there is a lot more to strategic management process if we understand the philosophical views from its given processes. They are steps we must take to reach our goals thru strategic planning which is set to lead in the market share. There are five different stages that this process uses so that everyone understands the goal and what it takes to get there, goal setting, analyzing, strategy formulation, strategy implementation and evaluate and control (Clayton, 2017). First, is the goal setting. We use this process to understand and define the vision of the business. The short and long-term commitments are key factors of this process. Point out how the organization plans to reach its objective keeping in mind that the employees are a huge part of this commitment. Second, analyze all the data collected so it can breakdown the needs of the business and in return be able to detail the initiatives it needs to accomplish the growth of the company. Third, strategy formulation comes after that has been analyzed. These steps help define what current programs or department need to reach their potential but also identifies areas where support is most needed for success (Clayton, 2017). Fourth, strategy implementation will help release the information to the rest of the company and put in place so that everyone has what each of them needs to accomplish the goals. Fifth, evaluate and control will point out what is working and what needs help or change. This last part of the process is crucial because after a define plan is put in place, it must be able to adapt to any changes and redefine the business as it evolves with the changes and its surroundings. As the organization uses all these components and gets everyone to work together, the core value of the business with rise but it will learn to adjust with time.
Mission and Vision
Compass Group is a global business and although is a very large organization made up of many entities with many different clients as well as vendors and suppliers, the mission and vision are set in place to promote personal and family values. The mission is “Everyone in Compass Group is committed to consistently delivering superior service in the most efficient way, for the shared benefit of our customers, shareholders, and associates” (“Compass Group Mission & Vision”, 2017). The mission speaks commitment to perform which means that in order to do so, they must promote safety and health to everyone from employees to the clients and community. Our customers can only be amazed if we are consistent and demonstrate the ability to perform our best when providing best quality and value to our products and services. Its vision is “To be a world-class provider of contract foodservice and support services, renowned for our great people, our great service, and our great results.” (“Compass Group Mission & Vision”, 2017). These are values that promote professional standards which in turn create trust and respect for all. A major goal is to set standards for quality and to always have a win-win passion which are major factors when you want to be a leader in the corporate world and be able to compete as a major competitor not just in service but a leader in ethics and responsibility. Making positive contribution to the community, customer and employees helps the organization set its goal as a whole and not just one section of the business.
Ethics and Corporate Social Responsibility
Compass Group goals are to be a world leading organization if the food management and support business market share. For that same reason, it depends in the entire organization follow the code of Business conduct which requires everyone to always act in a professional and responsible manner. In strategic planning, the role of ethics and corporate social responsibility are very high set standards that need to be followed and practice (“The Ethics Of Corporate Social Responsibility”, 2013). Businesses are becoming more transparent by releasing their achievements thru their financial reports. By making good decisions, for people or the environment, businesses are listening to their stakeholders. The public image can harm a business drastically, but it can help gain and maintain clients as their public image show social responsibility (“The Ethics Of Corporate Social Responsibility”, 2013). As a Director with Compass Group, I am dedicated and committed to perform my best and to work ethically as I know that my actions and reactions are a mirror image of what Compass group is trying to accomplish. It is the mission and vision of Compass Group that sets the goals, but most important is as employees to follow but also enforce the value thru our employees and partners in the business.
Conclusion
Since 1994, Compass Group USA continues to acquire new organizations and adding them into their world portfolio. The commitment to excellence does not lessen or weakened as it grows. In fact, the need for improvement get stronger and better each time. “The World Bank defines Corporate Social Responsibility as “the commitment of businesses to behave ethically and to contribute to sustainable economic development by working with all relevant stakeholders to improve their lives in ways that are good for business, the sustainable development agenda, and society at large”(“The Ethics Of Corporate Social Responsibility”, 2013). It is our job as employees, management staff, Senior and Upper management to live and breathe these rules and to implement them but practice and maintain them so that we, as a whole, can promote growth and excellence thru the organization.
References
Clayton, J. (2017). The Five Stages of the Strategic Management Process. Retrieved from
http://smallbusiness.chron.com/five-stages-strategic-management-process-18785.html
Compass Group Mission & Vision. (2017). Retrieved from
The Ethics of Corporate Social Responsibility. (2013). Retrieved from
https://www.brandeis.edu/ethics/ethicalinquiry/2013/November.html
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