20 Aug Deliverable Length: Word document of 4–5 pa
Deliverable Length: Word document of 4–5 pages (excluding references and cover page)
- A description of the specific business performance methodologies (BPM) that the case study organization will use to measure business performance, and how each will be used to align strategies to actions in the organization as follows:
- Develop the necessary key performance indicators (KPIs) that will align the formulated strategy to the related metric.
- For example, a business strategy of improving customer performance might include KPIs with measurements of customer satisfaction, speed and accuracy of customer complaint resolution, and customer retention.
- Service performance strategies that are designed to improve service levels might include KPIs with measurements of service-call response rates, service level agreement continuance, and product return rates.
- Discuss how the KPI represents a strategic objective that measures performance against a related goal.
- Verify that each KPI has the following:
- Strategy
- Develop the necessary key performance indicators (KPIs) that will align the formulated strategy to the related metric.
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