07 May Question1. ____ refers to a desired future state that an organization attempts to realize.
Question
1. ____ refers to a desired future state that an organization attempts to realize.
| a. | Plan |
| b. | Vision statement |
| c. | Goal |
| d. | Mission statement |
| e. | Idea |
2. ____ specify future ends and ____ specify today’s means.
| a. | Goals, plans |
| b. | Plans, goals |
| c. | Planning, organizing |
| d. | Ideas, behaviors |
| e. | Mission, vision |
3. A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n)
| a. | goal. |
| b. | plan. |
| c. | mission. |
| d. | vision. |
| e. | objective. |
4. ____ is the act of determining the organization’s goals and the means for achieving them.
| a. | Brainstorming |
| b. | Organizing |
| c. | Planning |
| d. | Developing a mission |
| e. | A blueprint |
5. The planning process begins with which of these?
| a. | The development of operational goals |
| b. | The development of a mission statement |
| c. | Communication of goals to the rest of the organization |
| d. | A company-wide meeting |
| e. | Brainstorming |
6. The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level.
| a. | goal, mission, tactical |
| b. | objective, operational, mission |
| c. | operational goal, mission and tactical |
| d. | mission, tactical, operational |
| e. | tactical plan, operational, mission |
7. ____ is primarily responsible for strategic goals/plans.
| a. | Middle management |
| b. | Board of directors |
| c. | Consultants |
| d. | Top management |
| e. | Lower management |
8. ____ is primarily responsible for operational goals/plans.
| a. | Middle management |
| b. | Board of directors |
| c. | Consultants |
| d. | Top management |
| e. | Lower management |
9. Which of these is(are) primarily concerned with tactical goals/plans?
| a. | Middle management |
| b. | Board of directors |
| c. | Consultants |
| d. | Senior management |
| e. | Lower management |
10. Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?
| a. | Operational goals |
| b. | Tactical plans |
| c. | Strategic goals |
| d. | Mission statement |
| e. | Vision |
11. Which of the following symbolizes the legitimacy of the organization to external audiences?
| a. | Operational goals |
| b. | Tactical plans |
| c. | Strategic goals |
| d. | Mission statement |
| e. | Tactical goals |
12. Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as
| a. | a way to legitimize her department. |
| b. | a source of motivation. |
| c. | a standard of performance. |
| d. | a guide to action. |
| e. | impress others. |
13. Which of the following is not a reason why planning positively affects a company’s performance?
| a. | Goals and plans provide legitimacy for customers |
| b. | Goals and plans set a standard of performance |
| c. | Goals and plans guide resource allocation |
| d. | Goals and plans are a guide to action |
| e. | Goals and plans are a source of motivation and commitment |
14. Which of the following is not a step in the organizational planning process?
| a. | Monitor and learn |
| b. | Plan operations |
| c. | Translate the plan |
| d. | Develop the plan |
| e. | Plan marketing tactics |
15. Which of the following is NOT a tool for executing a plan?
| a. | Management by objectives |
| b. | Operations map |
| c. | Performance dashboards |
| d. | Single use plans |
| e. | Decentralized responsibility |
16. A statement that identifies distinguishing characteristics of an organization is known as
| a. | a goals statement. |
| b. | a values statement. |
| c. | an income statement. |
| d. | a mission statement. |
| e. | a competitive-edge statement. |
17. Which of these are described by mission statements?
| a. | Corporate values |
| b. | Product quality |
| c. | Location of facilities |
| d. | All of these |
| e. | None of these |
18. The organization’s reason for existence is known as
| a. | the organization’s value. |
| b. | the organization’s vision. |
| c. | the organization’s mission. |
| d. | the organization’s goal. |
| e. | the organization’s service. |
19. “We respect our employees and value their diversity” is an example of a statement you are most likely to find in the organization’s
| a. | mission. |
| b. | strategic goals. |
| c. | tactical goals. |
| d. | strategic plans. |
| e. | tactical plans. |
20. “We seek to become the premier business school in the west” is an example of a statement you are most likely to find in the organization’s
| a. | tactical goals. |
| b. | operational goals. |
| c. | mission. |
| d. | tactical plans. |
| e. | operational plans. |
21. ____ refers to a broadly stated definition of the organization’s basic business scope and operations that distinguishes it from similar types of organizations.
| a. | Mission statement |
| b. | Goal statement |
| c. | Management by objective |
| d. | Goal setting |
| e. | Corporate competitive-value statement |
22. At the top of the goal hierarchy is the
| a. | strategic goals. |
| b. | tactical goals. |
| c. | operational goals. |
| d. | mission. |
| e. | employee goals. |
23. ____ are the broad statements of where the organization wants to be in the future.
| a. | Operational goals |
| b. | Tactical goals |
| c. | Strategic goals |
| d. | Operational goals |
| e. | Tactical plans |
24. The official goals of the organization are best represented by the ____.
| a. | strategic goals |
| b. | tactical goals |
| c. | operational goals |
| d. | competitive goals |
| e. | none of these |
25. A long-term time frame is most closely associated with
| a. | operational plans. |
| b. | tactical plans. |
| c. | strategic plans. |
| d. | mission plans. |
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