Question1. Which of the following stateme

1. Which of the following statements about Southwest Airlines is false?

a. The firm’s competitive advantage is low cost.

b. The firm spends more on recruitment and training than any other airline.

c. The firm’s human resource strategy treats employees like customers.

d. Southwest Airlines practiced employee empowerment earlier than most firms.

e. Southwest Airline’s low-cost practices have led to high levels of customer complaints.

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2. Which of the following best describes mutual commitmentin an organization?

a. an instance in which management is committed to the employees and the employees are committed to management

b. both management and the employees are committed to the same objective

c. both management and the employees are committed, but to different objectives

d. management obtains the commitment of the employees to a stated objective

e. both management and the employees can rely on each other

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3. Mutual trust is

a. when management and the employees trust each other

b. reflected in reasonable, documented employment policies, honestly and equitably implemented to the satisfaction of both management and the employees

c. when management has gained the trust of the employees

d. when management recognizes that the employees are competent, motivated people both able and willing to perform at the level required to produce a quality product

e. when management and the employees both agree on the objectives

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4. The objective of a human resource strategy is to

a. produce the demand forecast at lowest labor cost

b. match employment levels with demand

c. achieve a reasonable quality of work life at low cost

d. manage labor and design jobs so people are effectively and efficiently utilized

e. all of the above

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5. The two most basic policies associated with employment stability are

a. job enrichment and job enlargement

b. employment for life and guaranteed minimum wage

c. follow demand exactly and hold employment constant

d. incentive plans and piece-rate plans

e. none of the above

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6. Four of the components of job design are

a. employment stability, work schedules, work sampling, motivation, and incentive systems

b. job specialization, job expansion, psychological components, and self-directed teams

c. labor specialization and enrichment, motivation and incentive systems, employment stability, and work sampling

d. ergonomics and work methods, method time measurement, work schedules, and incentive systems

e. labor specialization, time studies, work sampling, and pre-determined time standards

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7. Job rotation is an example of

a. job enrichment

b. job scheduling

c. job training

d. job enlargement

e. job incentive

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8. The behavioral approach to job design that involves giving the worker a larger portion of the total task is

a. job enlargement

b. job enrichment

c. job enhancement

d. job rotation

e. job involvement

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9. When a worker has a say in the work methods that he/she wishes to utilize, his/her job is characterized by

a. skill variety

b. job identity

c. job significance

d. feedback

e. autonomy

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10. Which of the following terms implies an increase in responsibility and control?

a. job rotation

b. job enrichment

c. job re-design

d. job enlargement

e. job satisfaction

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11. Which of the following statements describes job rotation?

a. The job contains a larger number of similar tasks.

b. The job includes some planning and control necessary for job accomplishment.

c. The operator works on different shifts on a regular basis.

d. The operator’s schedule is flexible.

e. The operator is allowed to move, for example, from one type of CNC machine to the other.

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12. The difference between job enrichmentand job enlargement is that

a. enlarged jobs involve vertical expansion, while enriched jobs involve horizontal expansion

b. enriched jobs enable an employee to do a number of boring jobs instead of just one

c. job enlargement is more psychologically satisfying than job enrichment

d. job enrichment is suitable for all employees, whereas job enlargement is not

e. enriched jobs involve vertical expansion, while enlarged jobs involve horizontal expansion

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13. A job characterized by _______ allows a worker to use his/her dexterity, physical strength, and skills to do his/her work.

a. feedback

b. skill variety

c. job identity

d. job significance

e. autonomy

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14. When a worker obtains clear and timely information about his/her performance, his/her job is characterized by

a. feedback

b. skill variety

c. job identity

d. job significance

e. autonomy

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15. Which of the following is not a limitation of job expansion?

a. higher capital cost

b. higher wage rates

c. smaller labor pool

d. increased accident rates

e. All of the above are limitations of job expansion.

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16. Management and labor share the labor cost reductions in which of these compensation schemes?

a. bonus system

b. quota system

c. Scantron plan

d. Scanlon plan

e. measured day work plan

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