QuestionOne of the package of features that make up a service are: (Points : 1)

One of the package of features that make up a service are: (Points : 1)
Appearance
Facilitating goods
Packaging
Cost
Implied use

The Goods-Services Continuum consists of which set of the following categories? (Points : 1)
No goods, some goods, even mix, some service, no service
Pure goods, core goods, core services, pure services
No service, some service, good service, excellent service
Self-service, help desk service, face-to-face service, service-with-a-simle
None of the above

A major competitive dimension that forms a company’s strategic operational competitive position in their strategic planning is which of the following? (Points : 1)
Cost or price
Focus
Automation
Straddling
Activity system mapping

When developing an operations and supply chain strategy, which of the following is an important product-specific criterion to consider? (Points : 1)
Technical liason
Learning curve
Competitor’s product performance
Production lot-size
Total quality management

An activity-system map is which of the following? (Points : 1)
A network guide to route airlines
A listing of activities that make up a project
.A facility layout schematic noting what is done where
A timeline displaying major planned events
A diagram that shows how a company’s strategy is delivered to customers

Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street? (Points : 1)
Inventory turnover
Revenue per employee
Receivable turnover
Earnings per share
Asset turnover

Which of the following is a characteristic of concurrent engineering? (Points : 1)
Integrated computer-assisted design
Using automated guided vehicles
Separate development teams working at once
Having an excellent forecasting system
The design-build-test cycle

Design for manufacturing and assembly delivers product improvements by emphasizing which of the following? (Points : 1)
Reducing product quality during the assembly process
Simplification of the product by reducing the number of separate parts
Reducing equipment in the production process
Design products so they can be manufactured by a virtual factory
Designing products that customers will want

Which of the following is a time-to-market performance measure used in judging product development performance? (Points : 1)
Frequency of new product introductions
Product reliability
Customer loyalty
Yield
Value analysis

The ability to rapidly and inexpensively switch production from one product to another enables what are sometimes referred to as: (Points : 1)
Economies of scale
Economies of size
Economies of shape
Economies of scope
Economies of shipping

Capacity planning involving acquisition or disposal of fixed assets such as buildings, equipment or facilities is considered as which one of the following planning horizons?
(Points : 1)
Intermediate-range
Long-range
Short range
Current
Upcoming

If the best operating level of a piece of equipment is at a rate of 400 units per hour and the actual output during an hour is 300 units, which of the following is the capacity utilization rate? (Points : 1)
.75
,33
100
1.00
1.25

The capacity focus concept can be put into practice through a mechanism called which of the following? (Points : 1)
Best operating level (BOL)
Plant within a plant (PWP)
Total quality management (TQM)
Capacity utilization rate (CUR
Zero-changeover-time (ZXT)

The way to build in greater flexibility in your workers is to do which of the following? (Points : 1)
Pay higher wages to motivate a willingness to do a variety to tasks
Use part-time employees with specialized skills as needed
Provide a wide variety of technology to augment workers skills
Institute a “pay for skills” program
Provide a broader range of training

An assumption of learning curve theory is which of the following? (Points : 1)
Unit time will decrease at a decreasing rate
Unit time will increase at a decreasing rate
Unit time will decrease at an increasing rate
Unit time will increase at an increasing rate
Unit time will hold constant

Which of the following computational methods are used to calculate learning curve statistics? (Points : 1)
Simple compounding
Exponential smoothing
Logarithms
Calculus

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