28 Aug Design A Training Session On “How To Appropriately Answer A Business Call”
Training and HRD Process Model
Defining Objectives
Preparing a Lesson Plan
Training Methods and Media
Preparing Training Materials
Then design a training program on “How to appropriately answer a business call”.
Be sure to include the following in your design for the training session:
1. Your list of objectives. (Based on your task analysis data)
2. How long will the training require?
3. What type(s) of training materials and media are you planning on using? And why?
4. Lesson Plan. This is your step-by-step training agenda on how you will implement the program. This includes an outline of exactly how you will present the materials, what information, what skills the employees will sharpen, what they will practice, and the steps you will take to ensure the learners gain knowledge, skills, and abilities in this area.
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